I Evaluated G2’s 7 Greatest Dialog Intelligence Software program

You possibly can have the proper pitch deck, a bulletproof CRM, and reps who know your product inside out, however in case you’re not listening to what’s taking place on gross sales calls, you’re flying blind!

That’s what pushed me to guage over 20 instruments to seek out the finest dialog intelligence software program. Not simply platforms that report calls, however ones that truly assist gross sales leaders coach smarter, spot deal dangers earlier, and replicate what high reps are doing finest.

And it’s not only a nice-to-have, in case you ask me or the market information. The worldwide dialog intelligence software program market is anticipated to develop from $25.3 billion in 2025 to $55.7 billion by 2035, with a CAGR of 8.2%. That form of development exhibits simply how a lot strain gross sales groups are below to make each dialog rely.

The seven finest dialog intelligence platforms on this record stood out for his or her rep-friendly design, actionable insights, and skill to help each lean gross sales groups and international RevOps organizations. Whether or not you’re making an attempt to enhance ramp occasions or standardize discuss tracks, these instruments may help.

What makes a dialog intelligence software program price it?

Gross sales calls maintain much more than simply chatter — objections, shopping for alerts, even silent purple flags. However in case you’re not truly capturing what’s mentioned (and the way it’s mentioned), we could have an issue, Houston.

That’s the place dialog intelligence software program steps in. As an alternative of handing you uncooked transcripts, these instruments spotlight the moments that matter: when offers go off monitor, when reps miss cues, or when patrons drop delicate alerts of intent. And since most of those instruments sync together with your CRMs, you’re not left piecing issues collectively after the actual fact.

And it’s not nearly closing new offers. Should you don’t prioritize buyer retention, you threat shedding a lot of your small business. When conversations drive each pipeline development and long-term loyalty, having a transparent view into each name turns into non-negotiable.

What I prioritized when evaluating dialog intelligence software program 

Not each software within the dialog intelligence area is constructed for income impression. Some simply report calls. Others floor precise perception. To slender it down, I targeted on platforms that ship clear worth to gross sales managers, reps, and RevOps groups alike.

Right here’s what I prioritized when evaluating the most effective dialog intelligence software program:

• Teaching and rep efficiency insights: The very best dialog intelligence platforms don’t simply hand over metrics; they assist gross sales managers turn out to be higher coaches. I regarded for instruments that highlight discuss ratios, objection dealing with, filler phrase utilization, and time spent discussing key subjects. Bonus factors if they provide rep scorecards, pattern monitoring over time, and the flexibility to check efficiency towards high performers. Instruments that may flip uncooked name information into teaching alternatives have been excessive on my record.
• Searchable name transcripts and AI summaries: Velocity issues when reviewing calls. I prioritized platforms that supply correct, speaker-separated transcriptions and AI-powered summaries of every dialog. I additionally regarded for instruments that tag key phrases, seize follow-up actions, and let you search previous calls by matter or phrase.
• CRM and workflow integrations: Name intelligence isn’t useful if it lives in a silo. I favored platforms that combine cleanly with different core programs. Whether or not it is auto-logging calls, pushing insights into the CRM, or triggering alerts in a group workspace, the instruments that match seamlessly into each day workflows stood out.
• Actual-time steering and alerts: Some instruments don’t await the decision to finish. I regarded for platforms that may supply in-the-moment prompts, like reminders to ask price range questions or flag when a competitor is talked about. Past that, post-call alerts, akin to notifications for dangerous offers, unfavorable sentiment, or missed subsequent steps, additionally performed an enormous position in my record. These real-time nudges assist reps course-correct whereas it nonetheless issues.
• Scalability and consumer expertise: A terrific platform can’t gradual your group down. I paid shut consideration to onboarding workflows, interface readability, and the way shortly groups can begin seeing worth. Instruments that help quick implementation, customizable dashboards, and clear consumer interfaces made the strongest impression.

The record under accommodates real consumer evaluations from the dialog intelligence platform class web page. To be included on this class, an answer should:

• Transcribe calls into textual content and information that may be searched and analyzed
• Analyze the transcription of a name and establish key phrases, themes, and attainable motion objects
• Present statistics of a dialog, together with discuss ratios, buyer interactivity, and complete name period

*This information was pulled from G2 in 2025. Some evaluations could have been edited for readability.

Gong is broadly utilized by mid-market firms, with 71% of its customers coming from that section, in keeping with G2 Information. It’s generally adopted in industries like laptop software program, IT companies, and advertising and marketing, the place groups depend on dialog insights for teaching and gross sales efficiency. Gong at the moment holds a 100% satisfaction ranking on G2.

One factor that stood out throughout evaluations was how typically teaching got here up. I learn a number of mentions of Gong serving to managers spot discuss ratios, objection dealing with, and key deal dangers with out having to sit down via each minute of a name. Reps and enablement groups appeared to lean closely on these options to pinpoint what high performers have been doing in a different way and to create stronger onboarding packages.

The AI summaries additionally confirmed up steadily. Reviewers favored not having to take notes throughout conferences and appreciated how the platform mechanically captured motion objects and follow-ups. I can see how this helps salespeople transfer sooner between calls with out shedding monitor of subsequent steps.

However I seen some recurring suggestions from reviewers about sentiment tagging. It is not a giant downside, simply one thing a number of customers identified. Whereas customers appreciated with the ability to perceive sentiment throughout discussions, there have been occasional misclassifications of tone or intent. It’s not a dealbreaker, but it surely’s one thing to remember when counting on AI-generated content material on the whole. 

There have been additionally a handful of feedback from reviewers about missed or delayed recordings. Though it didn’t appear to occur typically, I seen G2 customers saying that the decision recording took time to load or wasn’t captured at occasions.

I additionally got here throughout reward for Gong’s search performance. Customers talked about with the ability to shortly discover particular calls or leap to key elements of a transcript utilizing key phrases or timestamps. For managers reviewing a number of offers or prepping for follow-ups, this saved important time.

Gong stands out as a dependable dialog intelligence platform that balances usability with actual teaching worth for mid-sized gross sales groups.

What I dislike about Gong:

• Some evaluations flagged points with sentiment tagging, the place the AI misinterpreted tone or emotional nuance.
• I additionally noticed a number of feedback about occasional recording loading delays, particularly when Gong wasn’t arrange appropriately for the assembly.

What G2 customers dislike about Gong:

“Typically I overlook to tag the decision or add a remark proper after, and it may be robust to seek out it later when the whole lot blends collectively. A bit extra construction or reminders can be useful.”

– Gong Evaluate, Emma L.

Salesforce Gross sales Cloud is without doubt one of the most widely known platforms within the gross sales tech stack, and whereas it’s historically referred to as a CRM, many groups additionally use it as a dialog intelligence platform via its integrations and built-in gross sales analytics options. In response to the G2 Grid Report, it’s particularly standard in laptop software program, IT companies, and monetary companies, with 48% of customers in mid-market firms and 34% in enterprises.

I got here throughout a number of evaluations highlighting how customizable Salesforce is. From name consequence fields to automation triggers and dashboards, customers mentioned they might tailor almost the whole lot to match how their group works. That flexibility makes a giant distinction when making an attempt to drag dialog information into the broader gross sales movement.

However that very same depth appears to come back with a trade-off; a number of reviewers admitted that it may possibly really feel overwhelming with no RevOps lead or Salesforce admin guiding the best way. It’s not the form of platform you wish to work out on the fly.

Reporting stood out as one other main energy. Customers favored how simple it was to create dashboards that pulled in name outcomes, notes, and phone engagement alongside pipeline metrics. In a number of evaluations, I noticed managers point out constructing customized studies for name follow-ups or figuring out stalled offers based mostly on dialog historical past. It’s not a devoted name analytics engine, however when built-in nicely, it capabilities like one.

Help, nevertheless, felt a bit inconsistent throughout the evaluations. Some customers had no points, however I additionally learn feedback about gradual decision occasions and an absence of direct assist for extra technical configurations.

Value got here up as a typical theme in G2 evaluations, notably in relation to add-ons and third-party connectors. Some customers famous that bills can improve as extra options are layered in, which can be one thing to think about for groups with tighter budgets. Nonetheless, many felt the platform’s depth and capabilities delivered sturdy general worth.

That mentioned, I noticed a shocking quantity of constructive suggestions on the general expertise as soon as it’s arrange. Regardless of the complexity, customers discovered the UI approachable and the system well-organized. Reps claimed they might simply evaluation deal exercise and floor previous conversations with out bouncing between instruments.

Salesforce Gross sales Cloud is a strong alternative for gross sales organizations that wish to carry name insights right into a centralized, extremely customizable CRM, notably in the event that they’ve obtained the admin sources to help it.

What I dislike about Salesforce Gross sales Cloud:

• A number of customers identified that it takes time to get comfy, particularly with no devoted admin to handle setup and upkeep.
• I gathered that help and pricing have been two widespread considerations. Some evaluations famous delays in getting assist, and others flagged the price of unlocking extra superior options.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Outdated UI/UX: Regardless of its energy, the interface feels dated and unintuitive. Some components appear caught within the 90s, and it may possibly take too many clicks to get the place you should go.
Steep studying curve: New customers typically discover the system overwhelming, and even skilled customers can battle with the format or remembering the place particular options stay.
Efficiency lag: Sometimes, pages or studies might be gradual to load, particularly when coping with giant datasets or complicated dashboards.”

– Salesforce Gross sales Cloud Evaluate, Juan M.

Fathom has shortly turn out to be a favourite amongst small groups, with 83% of customers coming from small companies, in keeping with G2 Information. It’s particularly standard in laptop software program, advertising and marketing and promoting, and consulting, the place quick assembly turnarounds and clear subsequent steps are key. With a 100% G2 Satisfaction Rating, it’s protected to say customers love how a lot time and psychological vitality it saves.

Throughout the evaluations I analyzed, transcription high quality was essentially the most steadily acknowledged energy. Customers described it as extremely correct, even in fast-paced conferences, and appreciated how the output didn’t simply seize phrases however formatted them in a manner that made evaluation simpler. The construction, paired with timestamped highlights, appeared to assist folks discover what they wanted shortly with out having to replay your complete dialog.

Summaries have been one other standout. I learn dozens of feedback about how a lot time Fathom saved by mechanically producing assembly recaps that embody motion objects and follow-ups. These summaries got here with clear formatting, which made sharing notes with purchasers or teammates easy. Many customers acknowledged that this changed their previous note-taking routine fully.

I additionally got here throughout repeated callouts for ease of use. Even customers new to dialog intelligence mentioned they have been in a position to get worth immediately, with out digging via assist docs or lengthy tutorials. 

Fathom’s integrations have been one other widespread theme, particularly Zoom and HubSpot. Reviewers beloved that Fathom ran seamlessly in Zoom calls, so they didn’t have to fret about setup throughout every assembly. Plenty of customers additionally famous that the HubSpot integration helped with logging name outcomes and following up within the CRM, which made it simpler to keep up constant deal data.

Nevertheless, not the whole lot was frictionless. A couple of customers flagged points with Zoom integration, largely round missed or delayed recordings when conferences have been launched with out preparation.

I additionally learn a small variety of evaluations saying that regional accents sometimes impacted transcription accuracy, although this wasn’t referred to as out as a dealbreaker.

Fathom is a robust match for small groups and particular person customers who need quick, correct assembly data with as little handbook work as attainable. 

What I dislike about Fathom:

• I got here throughout a number of evaluations mentioning that impromptu conferences might trigger points if Fathom wasn’t added forward of time. That appears like one thing fast-moving groups would possibly wish to be careful for.
• There was additionally some suggestions round transcription accuracy dropping barely with regional accents. It didn’t appear to be a significant situation, but it surely’s one thing I’d wish to take a look at in a worldwide group setting.

What G2 customers dislike about Fathom:

“Fathom isn’t obtainable on cell units. Whereas the desktop expertise is superb, being locked out on a cellphone or pill appears like a missed alternative, particularly after I’m making an attempt to evaluation a abstract or reference notes on the go. In brief, Fathom is a robust, reliable software, simply want it supported cell platforms too.”

– Fathom Evaluate, Marty T.

HubSpot Gross sales Hub is broadly adopted by smaller and mid-sized groups, with 56% of customers from small companies and 39% from mid-market, in keeping with G2 Information. It’s particularly standard in laptop software program, IT companies, and advertising and marketing, the place groups need a single platform for CRM, e mail monitoring, and light-weight dialog intelligence options.

As I combed via evaluations, one factor grew to become clear: customers love how easy it’s to log and monitor calls in HubSpot. Fairly a number of reps mentioned they might simply connect calls on to offers or contacts. That ease of monitoring, mixed with HubSpot’s clear exercise timeline, makes it easy to select up proper the place you left off in a deal.

The platform’s e mail monitoring and engagement alerts additionally got here up steadily. Reviewers appreciated figuring out precisely when a prospect opened an e mail or clicked a hyperlink. Whereas that’s not a conventional dialog intelligence function, it offers gross sales groups useful context earlier than making a follow-up name.

Gross sales sequences additionally obtained constant reward. G2 customers famous that organising sequences, together with emails and name duties, was easy and that the built-in templates helped preserve consistency throughout outreach. This appears notably useful for smaller gross sales groups seeking to scale their efforts with out including extra instruments.

I did see some considerations pop up, too. Pricing was the most typical. Whereas customers mentioned the bottom platform is accessible, a number of evaluations identified that prices can climb shortly as your group scales or wants extra options.

I seen feedback about customization, with some dashboards and studies showing restricted for customers looking for extra detailed management over gross sales or name monitoring workflows.

HubSpot Gross sales Hub is a robust match for rising gross sales groups who need restricted dialog intelligence baked into their CRM, while not having to handle yet one more software.

What I dislike about HubSpot Gross sales Hub:

• Pricing got here up repeatedly in G2 evaluations. I seen a number of customers flagging that prices can add up quick as your group grows or wants superior options.
• I got here throughout a number of evaluations that famous the training curve when making an attempt to make use of extra superior automation or reporting options. It’s simple to begin, however going deeper can take a while.

What G2 customers dislike about HubSpot Gross sales Hub:

“The one actual draw back for me is the pricing; when you begin scaling and want extra superior options, it may possibly get costly. Additionally, some customisation choices really feel restricted until you improve to greater tiers. However general, the worth remains to be there in case you’re severe about gross sales.”

– HubSpot Gross sales Hub Evaluate, Alexander Tsepo D.

Fireflies.ai is a dialog intelligence software designed for lean, fast-moving groups, and the info exhibits it. In response to G2, 81% of customers are from small companies, with sturdy adoption in consulting, advertising and marketing, promoting, and IT companies.

One of the vital highlighted strengths in G2 evaluations was transcription. I learn dozens of feedback about how dependable and clear the transcripts are, even in fast-paced conversations. Customers highlighted that the AI does a strong job of breaking down who mentioned what and when. Nevertheless, I additionally noticed a number of evaluations the place folks talked about occasional errors, often in noisy environments or when audio system overlap. It doesn’t appear to be a dealbreaker, but it surely’s one thing customers felt wanted little modifying at times.

Past that, Fireflies’ abstract and search options got here up repeatedly. The platform pulls out highlights, motion objects, and speaker-level insights. Many reviewers favored with the ability to scan conferences for key phrases, filter by matter, or leap on to resolution factors. From what I learn, this saved groups a ton of time when prepping for follow-ups or referencing previous discussions.

I additionally seen a number of reward for a way simply Fireflies integrates with instruments like Google Meet, Zoom, and Microsoft Groups. For Meet customers particularly, the Chrome extension was a favourite; it lets the bot be a part of with none further work. However this ease doesn’t all the time carry over to different platforms. I gathered that you need to manually invite Fireflies to Zoom or Groups calls, which is a slight problem for customers operating hybrid assembly stacks.

One other level that got here up was Fireflies’ AI credit score system. A couple of customers mentioned they felt restricted by how credit are structured, particularly when making an attempt to make use of superior options. It didn’t appear to be a common situation, however for heavier customers, this was a famous friction level.

All issues thought-about, Fireflies.ai is a superb match for small groups who want quick, searchable name transcripts and summaries with out the overhead of a bigger CI platform.

What I dislike about Fireflies.ai:

• Some reviewers mentioned the AI credit can really feel limiting, particularly when groups wish to use extra superior options steadily.
• I additionally noticed a number of feedback about having to manually invite the bot on Zoom or Groups, which might result in missed recordings in case you overlook.

What G2 customers dislike about Fireflies.ai:

“The AI credit. Want there have been extra obtainable for the Professional Plan or that some options did not value credit.”

– Fireflies.ai Evaluate, Paula L.

Jiminny is purpose-built for teaching and gross sales enablement, and its consumer base displays that. In response to G2, 61% of Jiminny customers come from mid-market firms, notably in laptop software program, IT companies, and advertising and marketing. It’s a software that helps gross sales leaders get hands-on with name evaluations, efficiency monitoring, and name libraries.

I got here throughout a number of reward for its stay teaching instruments. Managers can hear in, depart time-stamped feedback, and tag particular moments with out interrupting the move. That hands-on help, with out hovering, got here up as a giant plus in evaluations.

Transcriptions and summaries have been additionally highlighted. Most customers mentioned the transcripts have been clear and usable, even pulling out motion objects and subsequent steps mechanically. However I did see a number of mentions that accuracy can dip if the decision will get noisy or audio system overlap. It wasn’t a significant grievance, extra of a light-weight touch-up scenario.

What actually stood out was the search performance. Reps and managers favored with the ability to filter calls by matter or phrase and leap proper to the related moments. The playlist function obtained shoutouts, too. Reviewers talked about curating the most effective calls into libraries for brand new reps onboarding or team-wide teaching. It’s a intelligent option to repurpose precise gross sales conversations as studying content material.

Some customers commented that whereas the interface is usually simple to make use of, it may possibly really feel a bit dense when switching between calls or reviewing lengthy recordings. A couple of reviewers shared they would favor extra flexibility in how the knowledge is laid out to higher swimsuit their workflow.

I additionally noticed notes about recording permissions. If a participant doesn’t settle for the opt-in, the decision gained’t be captured. That’s honest from a compliance perspective, however I can see the way it might throw groups off in the event that they overlook to substantiate it forward of time.

Integrations have been talked about positively, particularly the sync with Salesforce, HubSpot, and calendar instruments. It feels like groups utilizing Jiminny don’t should waste time manually logging name exercise or monitoring follow-ups.

Jiminny appears like the precise match for groups that care about teaching with context and need their calls to double as coaching sources.

What I dislike about Jiminny:

• Some evaluations flagged that transcription accuracy drops when audio system discuss shortly or over one another, which I perceive might be a problem throughout extra chaotic calls.
• The interface had combined evaluations. It really works, however a number of customers felt it might be cleaner, notably when navigating a number of conversations without delay.

What G2 customers dislike about Jiminny:

“Incapacity to obtain the recording in a usable format is difficult. This must be modified to with the ability to obtain to an MP4.”

– Jiminny Evaluate, Michelle I.

Substrata takes a singular method to dialog intelligence by going past phrases and analyzing the emotional alerts behind them. It’s particularly standard with smaller groups — 51% of customers are from small companies, and one other 28% from mid-market. The software is mostly utilized in IT companies, advertising and marketing, and accounting, the place understanding purchaser sentiment might be the distinction between a stalled deal and a signed contract.

One of many largest benefits reviewers famous was how nicely Substrata identifies tone, intent, and behavioral alerts throughout stay calls. It supplies real-time perception into the dynamics of a dialog whereas monitoring how nicely one thing is delivered and obtained.

Customers shared that this helped them adapt their responses and deal with objections extra successfully, particularly in high-stakes or complicated gross sales interactions. This deeper layer of understanding gave gross sales leaders extra confidence in evaluating how calls have been truly touchdown.

Substrata’s e mail monitoring additionally stood out as a worthwhile companion to stay dialog evaluation. Reviewers acknowledged it helped them perceive how their messages have been being interpreted, along with once they have been opened. G2 reviewers shared utilizing the e-mail extension to investigate purchaser sentiment and engagement patterns, which helped form follow-ups.

Buyer help was one other space the place G2 customers constantly had good issues to say. They described the help group as responsive and straightforward to work with. Whether or not it was answering questions or providing steering on finest practices, customers appreciated having fast entry to assist when wanted. The platform’s documentation and help sources have been additionally well-structured and helpful for groups who have been new to dialog intelligence instruments.

Some reviewers famous that getting up to the mark with Substrata required some adjustment. Whereas the info was thought-about highly effective, a number of customers talked about a slight studying curve initially.

Value additionally surfaced in consumer suggestions, typically tied to how the software is used throughout totally different group sizes and workflows. Whereas many small enterprise customers discovered sturdy worth in Substrata, some famous that pricing might turn out to be an element as groups develop or utilization expands.

There was additionally some suggestions round customization limitations. A couple of G2 customers needed extra choices to regulate how information and insights have been organized or displayed. This wasn’t a common situation, but it surely pointed to alternatives for extra personalization.

Substrata is a robust alternative for groups seeking to elevate their gross sales conversations with deeper emotional perception and real-time suggestions, with out sacrificing ease of use or help high quality.

What I dislike about Substrata:

• Some customers identified that even with good insights, it’s not all the time clear what to do subsequent. I seen a number of reviewers asking for playbooks or steering constructed into the software.
• I seen a number of evaluations the place smaller groups talked about needing to weigh the pricing rigorously. Whereas the worth was clear to many, some mentioned they needed to justify the price internally earlier than shifting ahead.

What G2 customers dislike about Substrata:

“The interface might use a bit extra visible polish and consumer customization. Whereas the info is highly effective, some charts and dashboards take a little bit of getting used to. When you’re over that preliminary hump, it’s simple to navigate however a extra tailor-made dashboard setup would enhance the expertise.”

– Substrata Evaluate, Mike B.

Calls are simply the beginning. Browse the top-rated gross sales analytics software program to layer even deeper insights on high of your conversations.