I Evaluated 10 Finest Outbound Name Monitoring Software program for 2025

Most go-to-market groups already use demo automation software program. It’s desk stakes at this level. However simply having a software in place doesn’t imply it’s doing its job effectively.

You may have the most effective gross sales pitch on the earth, however when you don’t know what occurs after your reps decide up the cellphone, you’re flying blind.

The greatest outbound name monitoring software program provides you visibility into what’s working, what’s not, and the place offers are stalling. It helps you pinpoint which calls result in conversions, which scripts resonate, and which reps want teaching. But too many groups nonetheless depend on outdated strategies or scattered techniques that don’t join the dots between outbound exercise and precise outcomes.

I dug into the highest outbound name monitoring instruments to seek out those that provide actual readability,  not simply name logs. I reviewed G2 scores, in contrast options throughout platforms, and checked out how gross sales and help groups are utilizing these instruments to enhance outreach and shut extra offers.

Whether or not you’re a startup dialing in your first few clients or a big crew optimizing high-volume outbound campaigns, this information will enable you to discover the most effective name monitoring software program to match your workflow and increase your outcomes.

My 10 greatest outbound name monitoring software program picks for 2025

Whereas testing and evaluating these instruments, it turned clear how a lot they optimize outbound outreach. They provide reps real-time visibility into name exercise, enhance join charges, and assist groups comply with up with precision and pace.

In keeping with 360iResearch, the worldwide name monitoring software program market is projected to achieve $2.12 billion by 2030, rising steadily as extra companies prioritize data-backed calling methods.

When you’re questioning which software helps reps hit their each day dial targets, which one offers the most effective analytics for name outcomes, or which platform integrates cleanly along with your CRM, learn on, and you will be sure you discover out. 

What makes the most effective outbound name monitoring software program value it: My opinion

• Permit customers to put outbound calls straight from the platform
• Observe and log name interplay knowledge corresponding to length, outcomes, recordings, and engagement insights

*This knowledge was pulled from G2 in 2025. Some critiques have been edited for readability.

HubSpot Gross sales Hub is a contemporary gross sales software program designed to assist rising groups construct a pipeline, deepen relationships, and shut extra offers sooner. In keeping with G2 Knowledge, 62% of small companies use it, which factors to its ease of use and skill to help groups with out requiring deep technical experience.

I’ve seen that HubSpot Gross sales Hub is usually praised for being fast and simple to arrange. The easy onboarding course of means gross sales groups can get began immediately, reducing down delays and letting them deal with connecting with prospects reasonably than configuring instruments.

One function that constantly stands out is name monitoring. Customers point out how easy it’s to log calls, file outcomes, and assessment recordings. In keeping with a number of reviewers, this reduces handbook effort and ensures gross sales groups have clear, dependable information of their conversations.

One other frequent spotlight is the flexibility so as to add customized properties for contacts and offers. Many G2 customers respect this flexibility, saying it helps them align the CRM with their distinctive gross sales processes. Reviewers observe that these fields give gross sales groups higher visibility into deal progress and assist them tailor reporting to their targets.

I’ve additionally seen plenty of constructive suggestions about cell note-logging. When gross sales reps make calls from a cell gadget, a pop-up makes it straightforward to jot down notes immediately. Many reviewers say this protects time and ensures essential particulars aren’t misplaced, which strengthens follow-ups and buyer relationships.

That stated, some customers elevate issues about pricing. Prices can climb rapidly, particularly when including extra calling minutes. Nonetheless, many agree that the superior options accessible at larger tiers ship sturdy worth, although a number of counsel that extra versatile pricing or bundled minutes would make the platform much more enticing.

Lists don’t all the time refresh immediately, and some reviewers talked about they’d like a handbook refresh choice to make issues smoother. Whereas not a deal-breaker, this enchancment might additional streamline day-to-day workflows.

General, primarily based on the critiques I’ve learn, HubSpot Gross sales Hub is extensively praised for its accessibility, helpful gross sales options, and skill to assist groups construct a pipeline and shut offers sooner.

What I dislike about HubSpot Gross sales Hub:

• The pricing can climb quick, particularly when you want extra calling minutes, and I’ve seen some reviewers want for extra versatile choices.
• Lists don’t all the time refresh immediately, and from what I’ve learn, individuals assume a handbook refresh button would make issues smoother.

What G2 customers dislike about HubSpot Gross sales Hub:

“Whereas HubSpot Gross sales Hub is nice total, the pricing can rapidly develop into a priority for small companies. Many superior options like customized reporting, a number of pipelines, or automation workflows are locked behind higher-tier plans, which might really feel costly whenever you’re simply beginning out.”

– HubSpot Gross sales Hub Evaluate, Jackson R.

What I dislike about Salesforce Gross sales Cloud:

• The lead prioritization might use clearer visible cues, and I’ve seen some reviewers want navigation felt a bit sooner.
• The educational curve can really feel steep at first, and from what I’ve learn, it takes a while earlier than the platform’s full worth actually clicks.

What G2 customers dislike about Salesforce Gross sales Cloud:

“Some elements of the interface might be overwhelming or unintuitive, particularly for newer customers. At instances, it’s sluggish to load or will get laggy throughout peak hours, and establishing customized stories or dashboards can require assist from admins. The educational curve is a bit steep for superior options, and a few processes really feel extra advanced than needed.”

– Salesforce Gross sales Cloud Evaluate, Lemuel P.

OpenPhone is a collaborative cellphone system for groups that integrates calls, texts, and contacts into an intuitive app that works seamlessly throughout gadgets. Many reviewers spotlight the cross-device flexibility, saying it makes it straightforward to remain linked whether or not within the workplace or on the go.

My favourite function is the wealthy set of contact properties accessible. Reviewers observe that this makes it easy to arrange contacts nationwide, whether or not by space or commerce sort, so groups can find the correct particular person extra rapidly and keep organized.

One other function that always stands out is the flexibility so as to add customized tags and notes to contacts. Customers say this retains essential consumer particulars shut at hand, making them really feel extra ready for calls and follow-ups. In keeping with suggestions, this small however highly effective functionality streamlines on a regular basis workflows.

I additionally see frequent reward for AI-powered name summaries. A number of reviewers point out that these summaries save time and enhance accuracy by capturing key factors with out requiring groups to replay recordings. G2 Knowledge reveals that 83% of customers highlighted this as considered one of their favourite options.

What I dislike about OpenPhone:

• I’ve seen some reviewers want there have been extra native CRM integrations to make the platform much more helpful.
• A number of individuals talked about delays in voicemail notifications, which can be minor however nonetheless break the in any other case seamless expertise.

What G2 customers dislike about OpenPhone:

“There aren’t any actual downsides to utilizing OpenPhone, until you’re making an attempt to pick a particular cellphone quantity, because the accessible numbers are picked at random. I additionally confronted a problem the place 2 of my 3 numbers have been recognized as “Rip-off Doubtless.” This difficulty prompted me to achieve out to an out of doors service to re-label every quantity.”

– OpenPhone Evaluate, Timothy P.

What I dislike about Salesloft:

• Name‑skipping in cadences feels a bit clunky because it isn’t computerized, and I’ve seen reviewers saying handbook updates can sluggish issues down.
• Some customers speak about alert fatigue from too many low‑precedence notifications, which makes it tougher to identify the essential ones.

What G2 customers dislike about Salesloft:

“I don’t like the way it measures personalization. I might create a cadence particularly for a sure place at a sure firm, however as a result of I don’t change the cadence itself, it marks it as not customized. This impacts how I view my knowledge and makes it tougher to enhance my outreach.”

– Salesloft Evaluate, Karim H.

What I dislike about Shut:

• Some individuals want there have been one‑click on calling straight from lead pages, which might make workflows smoother.
• I’ve seen a number of mentions of voicemail dealing with being a bit finicky at instances, although most agree it’s extra of a small hiccup than an actual disadvantage.

What G2 customers dislike about Shut:

“I’m taking a look at total stats for reps so I can have an organized view of our metrics,  for instance, what number of leads really picked up the cellphone on a given day.  I’d additionally prefer to have an summary of the place the reps are all through the day, so I do know when and the place to leap in and assist,  just like how Salesforce offers a dashboard.”

– Shut Evaluate, Jacob P.

What I dislike about Nooks:

• A number of individuals point out occasional glitches with name connectivity or inclinations not marking appropriately, although most say help resolves them rapidly.
• Some reviewers want they may select which quantity to name from for one‑off calls, and some talked about constructed‑in emailing or scheduling would add comfort.

What G2 customers dislike about Nooks:

“I do want we might have all of our SFDC particulars on the shopper web page for every particular person we’re calling, so we wouldn’t want a number of tabs open to maintain observe of the place we left off with the prospect. Nevertheless it’s not too unhealthy.”

– Nooks Evaluate, Nina H.

What I dislike about JustCall:

• The cell app could be a little glitchy, with name logs or notifications not all the time syncing immediately, as G2 customers additionally pointed out.
• Establishing superior name flows feels difficult at first, and from what I’ve learn, step-by-step steering would make onboarding smoother.

What G2 customers dislike about JustCall:

“To date, we haven’t encountered any main points. There have been a number of situations the place new code deployments induced issues with our current pages mapped into the software. Nonetheless, we’ve seen Saleo’s roadmap consists of utilizing AI to detect and robotically remap modifications. As soon as that’s in place, it ought to eradicate the necessity for handbook QA totally.”

– JustCall Evaluate, Ayush A.

From my assessment of G2 suggestions, I’ve seen that ZoomInfo Gross sales is extensively trusted for combining an organization’s personal knowledge with its huge database powered by generative AI. Many reviewers say this makes it simpler to uncover the correct prospects and insights whereas reducing by means of the noise.

A function that constantly stands out is automated outreach by means of workflows. Customers spotlight how creating prospect lists and establishing touchpoints saves them hours every week. I’ve learn a number of feedback noting that this prevents leads from slipping by means of the cracks whereas making outreach extra constant and scalable.

Reviewers additionally worth the platform’s in-depth analysis capabilities. Having firm particulars, org charts, and direct dials in a single place means much less switching between instruments. In keeping with G2 Knowledge, 80% of customers reward ZoomInfo’s reporting options, which they are saying give a transparent view of pipeline progress and success metrics.

I’ve additionally seen sturdy suggestions for the Chrome Extension. Many reviewers point out the way it offers correct contact knowledge proper the place they’re engaged on LinkedIn, inside Outreach, or whereas getting ready for a name. This fast entry is described as a serious benefit for reaching decision-makers effectively.

One other space gaining consideration is ZoomInfo’s generative AI instruments. Reviewers spotlight options like AI-powered name summaries, clever dashboards, and lead intelligence insights, which sharpen their view of the pipeline and help sooner, smarter decision-making.

Some customers do point out occasional knowledge accuracy points, corresponding to outdated cellphone numbers or bounced emails. The encouraging information is that these circumstances are described as uncommon, with most knowledge seen as reliable. Many counsel extra frequent updates or verification checks to make the already sturdy database much more dependable.

Integrations are one other space the place customers see room for enchancment. Whereas present CRM and name middle connections meet most wants, a number of reviewers would really like broader native integrations to additional streamline workflows and scale back handbook steps.

General, primarily based on the critiques I’ve learn, ZoomInfo Gross sales is considered as a robust software for contemporary gross sales groups, combining expansive knowledge, automation, and AI insights to drive extra environment friendly and efficient prospecting.

What I dislike about ZoomInfo Gross sales:

• Some customers talked about the dearth of an undo operate and restricted textual content editor capabilities, which might be irritating throughout information creation.
• I additionally seen suggestions requesting extra superior customization choices for recorded demos to raised match branding and format wants.

What G2 customers dislike about ZoomInfo Gross sales:

“ZoomInfo wants to enhance the accuracy of its hierarchy knowledge.  It will be useful in the event that they built-in with instruments like Hunter.io to raised map latest updates in firm staff and organizational construction. CRM integration continues to be weak and may help extra CRM apps, as many firms use completely different techniques.  Scoops knowledge and intent knowledge are additionally a priority, as they’re not supplied in actual time.”

– ZoomInfo Gross sales Evaluate, Mohammed A.

Apollo.io is an AI-powered gross sales platform that helps groups discover and have interaction leads, automate outreach, handle offers, and enrich knowledge without having a number of instruments.

In keeping with G2, 88% of customers spotlight the energy of its contact knowledge, usually noting that its accessibility and accuracy set it aside from different platforms.

Apollo.io’s pipeline administration is a function that reviewers regularly respect. Many point out the worth of instruments like name recording, assembly scheduling, and actionable gross sales intelligence, which information them by means of each stage of the gross sales course of, from first contact to closing offers. Customers say these insights assist them work extra strategically and with higher confidence.

I’ve additionally seen sturdy suggestions about Apollo.io’s CRM and advertising and marketing automation integrations. Reviewers spotlight how easily the platform syncs knowledge throughout techniques, making a single supply of reality. They observe that this prevents duplicate entries, reduces missed updates, and simplifies workflows, making each day operations extra environment friendly.

What stands out throughout many critiques is the centralized view Apollo.io offers of the pipeline and lead actions. Customers share that they will simply run focused searches, construct lead lists, and design sequences with A/B testing and automation. They emphasize that this stage of group makes outreach constant and monitoring efficiency simple.

Some reviewers counsel increasing name performance with options like name transfers, participant provides, or push-to-conference choices. Whereas the present instruments are useful, they consider these additions would make stay interactions much more dynamic.

I’ve additionally learn suggestions suggesting enhancements to name recording and assembly scheduling, noting that refinements would deliver them as much as the identical excessive customary as Apollo.io’s different options. Encouragingly, many point out the platform’s regular evolution, which supplies them confidence that these enhancements are more likely to come.

General, primarily based on the critiques I’ve learn, Apollo.io is seen as a robust ally for gross sales groups. 

What I dislike about Apollo.io:

• Name options might be extra dynamic, with some reviewers wishing for choices like name transfers or push-to-conference to enhance stay conversations.
• Assembly scheduling and name recording would possibly want some polish, however customers appear hopeful that they are going to enhance because the platform evolves.

What G2 customers dislike about Apollo.io:

“At instances, the Chrome extension could be a bit sluggish or buggy, particularly when used with LinkedIn. Some knowledge might sometimes be outdated, requiring verification. Nonetheless, these are minor points in comparison with the general worth the platform offers. We’d like to see much more real-time integrations and enhancements in cell usability transferring ahead.”

– Apollo.io Evaluate, Pankaj.

Aircall integrates voice, SMS, WhatsApp, and social media channels right into a single platform, with bidirectional syncing throughout 100+ enterprise apps. Reviewers usually reward this linked strategy for serving to groups handle communication extra effectively in a single place.

A function that will get frequent reward is Aircall’s intuitive interface. Many reviewers spotlight how its clear design makes setup and navigation easy, saving time and lowering frustration—particularly when onboarding new crew members. This ease of use is usually described as a serious productiveness booster.

One other standout is the platform’s analytics on name quantity, agent efficiency, and buyer interactions. In keeping with G2, 87% of customers reward Aircall’s each day summaries, saying they maintain groups knowledgeable without having to dig by means of detailed stories. These insights are valued for recognizing teaching alternatives and enhancing total effectiveness.

I’ve additionally learn constructive suggestions on Aircall’s CRM integration. Reviewers point out that computerized logging of calls and notes eliminates handbook knowledge entry, preserving communication information correct and saving precious time.

Some reviewers point out limits on SMS/MMS messaging quotas, with additional fees if month-to-month allowances are exceeded. Whereas this could be a disadvantage, others observe that it encourages conscious utilization and respect that the platform presents choices to scale messaging as wanted.

A number of customers additionally noticed that workflows can really feel slower throughout peak instances. Even so, most agree that Aircall’s means to scale alongside crew wants outweighs these occasional slowdowns.

Primarily based on the tendencies I’ve seen, Aircall is extremely regarded for its user-friendly design, highly effective analytics, and seamless CRM connectivity, making it a robust selection for companies trying to unify their communication channels.

What I dislike about Aircall:

• Messaging limits might be irritating throughout busy instances, and from what I’ve learn, some customers want there have been extra versatile or larger quotas.
• A number of reviewers point out occasional sluggish loading or dropped calls, and it looks like smoother efficiency would make a giant distinction.

What G2 customers dislike about Aircall:

“The one issues I’ve discovered that may be helpful for Aircall are: 1) with the ability to see the standing of my teammates whereas they’re on a name with out having to enter a switch, and a couple of) gaining access to name historical past whereas I’m on an energetic name. There have been a number of instances after I wanted to search for names or cellphone numbers from earlier calls, however couldn’t as a result of the historical past was locked through the energetic name. Having this performance could be actually useful in these conditions.”

– Aircall Evaluate, Jessica F.

As soon as your calls are tracked and logged, pair them with dialog intelligence software program to enhance what occurs on these calls.