According to Nigerian Civil Aviation Authority, Delta Air Lines provided an apology to the Nigerian passenger after his inadequate treatment.
Public Relations official Michael Achimugu from the NCAA shared on X that Delta Air Lines accepted its mistreatment of this passenger.
The airline Delta presented virtual apologies to its passenger and to the NCAA authorities during a meeting held earlier today. This airline accepted its inadequate response to the situation while developing proper payment solutions for users who experienced this flight.
The Delta team received praise for admitting their avoidable mistake which sometimes occurs in operations. The authority has requested the airline to both specify compensation payment timing and provide compliance reports regarding these payments to the authorized institution. The CAA maintains active protection of every stakeholder under its jurisdiction whether they are passengers or airlines.
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During his meeting Delta received notice from Achimugu weekend that the NCAA would enforce strict consequences for any mistreatment experienced by Nigerian passengers.
He issued his remarks about Delta’s treatment of Nigerian passengers because he observed their plaintiff conduct toward passengers.
A Delat Air Lines traveler employed by the NCAA missed their connecting flight because of waiting too long on the tarmac at Atlanta and experiencing an extended departure from Lagos on Saturday.
Once you book the passenger on a new flight you force them to wait for almost seven hours without giving access to a hotel or lounge. The customer had to spend a tough night seated uncomfortably before their flight faced additional delays during the rescheduled schedule.
