5 Greatest RMM Software program Picks I’d Hand to MSPs and IT groups

I’ve seen submit after submit from sysadmins, solo IT professionals, and managed service suppliers (MSPs) asking the identical factor: “What’s the finest RMM software program that doesn’t make me throw my laptop computer out of the window?”

Between clunky agent deployments, patch automation that breaks at scale, overpriced licensing tiers, and distant entry instruments that freeze if you want them most, the frustrations are actual, and I’ve heard them loud and clear.

I might not be managing endpoints myself, however I’ve spent the previous couple of weeks knee-deep on this house, evaluating options, studying MSP boards, analyzing consumer critiques, and learning what actual groups want from their RMM.

On this article, I’ll stroll you thru the 5 finest RMM software program instruments for a spread of wants: whether or not you’re operating a one-person IT store, supporting nonprofit purchasers, or scaling an MSP that’s juggling 1000’s of endpoints.

In case you’re uninterested in bloated options, high-pressure demos, and assist that ghosts you if you want it most, you’re in the proper place.

5 finest RMM software program I like to recommend  

The office is now not the identical. 75% of enterprise leaders count on to vary their hybrid work mannequin within the subsequent two years, in line with Zoom. And with rising cyber threats, I do know for a incontrovertible fact that distant monitoring and administration (RMM)software program is taken into account important by many IT groups. Its market is projected to develop from $3.06 billion in 2024 to $5.1 billion by 2030, reflecting how essential the flexibleness and visibility these instruments deliver.

One of the best ways somebody put it to me was, “It’s like having eyes on each machine, with no need to be within the room.” That caught with me. At its core, RMM software program offers groups the instruments to supervise, preserve, and assist endpoints from wherever, dealing with patching, scripting, distant desktop, alerts, asset monitoring, and extra in a single place.

Once I requested MSPs what they depend on their RMM for, the reply was virtually at all times the identical: “It’s how we maintain every thing operating with out always placing out fires.” For inner IT groups, particularly these juggling hybrid work environments, it turns into the central dashboard to handle updates, machines, consumer points, and even stock, with out hopping throughout a dozen completely different instruments.

What stood out in these conversations was how a lot a great RMM adjustments the sport. It’s not nearly monitoring; it’s about making workflows repeatable, distant assist dependable, and groups extra proactive than reactive. The appropriate RMM doesn’t overwhelm you with alerts. It filters the noise, simplifies the response, and saves time the place it issues most.

What makes the perfect RMM software program: my standards

After talking with MSPs and inner IT professionals, I narrowed my standards for the perfect RMM software program to a handful of non-negotiables. Right here’s what I regarded for based mostly on what actual customers mentioned issues most in day-to-day operations.

• Sturdy patch administration and OS protection: Patching got here up always in conversations. I prioritized instruments that supply dependable, policy-driven patching for various OS like Home windows, macOS, and (the place supported) Linux. Granular management over scheduling, approval workflows, and third-party app patching have been all key differentiators.
• Quick, safe distant entry: Whether or not it is serving to finish customers or investigating alerts, quick distant management is desk stakes. I regarded for platforms with built-in, safe distant entry, ideally with multi-session assist, file switch, session recording, and MFA safety baked in.
• Automation and scripting flexibility: A very good RMM ought to scale back guide work. I targeted on platforms that assist versatile automation, both by way of GUI-based workflows or assist for PowerShell, Bash, and different scripting languages. Bonus factors for reusable script libraries and automation triggers tied to alerts or occasions.
• Actual-time monitoring and sensible alerting: The perfect RMM instruments floor the proper info on the proper time. I regarded for customizable monitoring insurance policies, alert thresholds, and escalation logic. MSPs advised me they need fewer false positives and smarter alert noise discount, not simply dashboards filled with pink flags.
• Asset and endpoint stock administration: Retaining tabs on each system, license, and software program set up is essential. I prioritized instruments with clear, searchable {hardware}/software program inventories, lifecycle monitoring, and asset grouping,  particularly people who sync with Energetic Listing or enable tagging by web site or shopper.
• Integration with the broader IT stack: From backup to EDR and documentation instruments, RMM platforms don’t reside in a vacuum. I gave choice to distributors with native integrations or robust APIs that hook up with fashionable instruments like Microsoft 365, IT Glue, SentinelOne, and others.
• Ease of use and onboarding: Even probably the most highly effective device gained’t assist if it’s a ache to arrange. I paid consideration to UI design, coverage creation workflows, agent deployment choices, and the way steep the educational curve is perhaps, particularly for small groups or solo admins.

With this, I narrowed right down to the 5 finest RMM software program. Not all of them tick each field on my standards listing, however every stands out in ways in which make it price contemplating, relying in your particular wants.

The listing beneath comprises real consumer critiques from the RMM software program class. To be included on this class, an answer should:

• Monitor IT property, together with endpoints, computer systems, and purposes
• Monitor community efficiency, safety, and availability
• Uncover and monitor IT-related points
• Permit distant directors to entry endpoints

*This information was pulled from G2 in 2025. Some critiques might have been edited for readability.  

NinjaOne is a type of names I saved listening to every time I requested IT professionals and MSPs what RMM software program they really favored utilizing. It got here up on G2, in Reddit threads, and in just a few one-on-one conversations I had throughout my analysis. Naturally, I wished to dig deeper into why it stands out.

After watching the video demo and brushing by current G2 critiques, it’s straightforward for me to see why NinjaOne persistently ranks so excessive as one of many top-rated RMM software program.

Customers appear to like most is how clear and intuitive the platform feels. Whether or not they’re managing 50 units or 5,000, the convenience of use and setup got here up many times. A number of reviewers talked about getting up and operating rapidly, with no need tons of documentation or outdoors assist. 

The actual standouts for my part? Patch administration, distant monitoring, and system management. These are persistently rated at 94% on G2, placing NinjaOne above the class common. It’s praised for its real-time visibility, quick agent efficiency, and granular coverage controls.

I noticed a number of feedback from system directors who mentioned it helps them confidently automate updates and scale back hands-on intervention. That is particularly worthwhile for small groups stretched skinny. I might say NinjaOne is likely one of the most dependable RMM instruments for community administration.

NinjaOne isn’t good, and no RMM actually is. One factor I saved listening to was that the reporting performance feels a bit restricted, particularly when you’re searching for extremely customizable or client-facing studies. A number of IT professionals talked about that whereas the dashboards are clear and useful, digging deeper into information or automating studies requires extra flexibility than what’s at present supplied.

I additionally noticed just a few G2 customers level out that modules like scripting and MDM may gain advantage from extra superior performance. I might say they’re not dealbreakers, however extra of a standard ask from groups trying to scale or automate extra advanced workflows.

Nonetheless, 99% of customers on G2 fee NinjaOne 4 or 5 stars, which speaks volumes about how effectively it delivers on the core options IT groups and MSPs depend on most.

Total, I might suggest NinjaOne to IT groups or MSPs searching for a dependable, no-frills RMM platform that nails the basics. It’s particularly perfect for groups that worth straightforward setup, good buyer assist, and streamlined patching throughout Home windows and macOS environments.

And when you’re coming from instruments with outdated interfaces or laggy brokers, this one may simply really feel like a breath of recent air.

What I dislike about NinjaOne:

• Just a few customers famous that the reporting choices really feel a bit restricted, particularly if you’d like extremely detailed or personalized studies for purchasers or inner groups.
• I noticed some G2 reviewers mentioning that modules like MDM and scripting work effectively for fundamental wants, however they’d wish to see extra superior capabilities added over time.

What G2 customers dislike about NinjaOne: 

“Some modules, reminiscent of MDM, are usually not but on par with competing merchandise; nonetheless, they appear to require extra time to mature. The pricing mannequin undoubtedly wants enchancment—having clearly outlined tiers relatively than fixed changes can be useful. Lastly, the built-in reporting may provide higher flexibility.”

– NinjaOne Evaluate, Samir H.

Datto RMM got here up typically in my analysis, particularly once I spoke with MSPs who have been deep into managing shopper networks and wanted one thing extra scalable than entry-level instruments. It’s broadly used throughout the MSP house and it exhibits up strongly on G2 with a 4.5-star common from 600+ reviewers.

 An enormous a part of why Datto RMM works for thus many groups, in my view, is its core distant monitoring and system administration capabilities. These are the bread and butter, and reviewers agree. Distant monitoring alone scored a robust 93% satisfaction ranking, with G2 customers calling out how straightforward it’s to get granular visibility into endpoints and automate frequent duties.

I noticed a number of feedback praising the flexibleness of the automation engine and the flexibility to push updates, scripts, and configurations throughout fleets with out having to babysit each motion. For MSPs managing many shopper websites or networks, that sort of management is essential.

That mentioned, I noticed feedback round distant management stability. A variety of G2 reviewers mentioned the online distant entry and Splashtop work effectively sufficient, however may be inconsistent or sluggish at occasions.

One other theme I noticed throughout a number of critiques was that some options, just like the dashboards to share info or the online distant, may use extra depth. Now, these aren’t essentially main points, however extra so areas the place customers hope to see continued enhancements.

Nonetheless, 95% of customers fee Datto RMM 4 or 5 stars, and based mostly on what I noticed, it’s straightforward to know why.

In case you’re a part of a mid-sized or rising MSP, otherwise you’re searching for an RMM platform that integrates tightly together with your backup, endpoint safety, or PSA instruments, I might say Datto RMM is a severe contender. Particularly for groups already utilizing different Kaseya or Datto merchandise, Datto RMM feels just like the pure subsequent step. It brings every thing into one ecosystem and provides you the automation muscle to scale with out including extra overhead.

What I dislike about Datto RMM:

• I got here throughout a number of reviewers stating that distant entry may be hit and miss. It’s purposeful, however not at all times as easy as anticipated.
• There have been some frequent requests for enhancements in options like customizable reporting dashboards or UI/UX enhancements — options customers hope to see refined because the platform evolves.

What G2 customers dislike about Datto RMM:

“The distant platform is sluggish and crashes now and again.”

– Datto RMM Evaluate,  Jeff G. 

TeamViewer is a type of instruments that nearly each IT staff or technician has touched in some unspecified time in the future, normally for distant desktop assist. However what shocked me in my analysis is simply how a lot it is developed right into a broader RMM answer. With over 3,000 critiques on G2 and a 4.5-star common, it’s clear that TeamViewer has a loyal base of customers who lean on it for its simplicity and reliability.

What G2 customers persistently reward is how easy distant entry feels. It’s TeamViewer’s bread and butter, and it exhibits, with a 98% satisfaction ranking for distant entry, one of many highest within the class.

So far as I can inform, individuals love how rapidly they will hook up with shopper units with out leaping by hoops or spinning up infrastructure. It’s additionally extremely rated for ease of use (93%) and ease of setup (92%), making it an awesome match for groups that don’t need to waste time on advanced configurations.

Just a few customers additionally highlighted options like service, asset administration, and system management. You may handle units, schedule and roll out updates, and handle patch deployments, software program installations, upgrades, and reconfigurations from wherever. For firms targeted on quick, safe assist and light-weight system administration, I really feel these options appear to be greater than sufficient.

As for drawbacks, I did come throughout some feedback about occasional connectivity or session stability points, particularly in lower-bandwidth environments. These weren’t main points, however they’re price noting for groups that want rock-solid connections each time. And I might say this was a standard theme I seen throughout different RMM and distant entry instruments, too.

One other factor just a few reviewers flagged was value. Some customers felt the pricing was on the upper facet, particularly for smaller groups. However many additionally identified that TeamViewer affords robust worth for what it prices, with dependable distant entry and a mature characteristic set. In actual fact, 94% of G2 customers fee it 4 or increased. 

From every thing I’ve learn, TeamViewer is likely one of the finest distant administration software program for tech startups, SMBs, companies with hybrid workforces, and departments supporting distributed groups. 

What I dislike about TeamViewer:

• Some customers talked about connection drops or occasional lag, particularly on slower networks. I might say it’s not distinctive to TeamViewer alone. This comes up with different distant entry instruments, too. Nevertheless it’s nonetheless one thing to bear in mind in case your customers are sometimes in low-bandwidth environments.
• I seen fairly just a few reviewers really feel that the pricing could be a bit steep, notably for small groups and particular person customers.

What G2 customers dislike about TeamViewer: 

 “I’m involved with its excessive value of operation in enterprise. You can also make the worth improve quickly compared with different alternate options. It sometimes doesn’t have any issues, but I typically expertise lag, notably with sluggish web.” 

– TeamViewer Evaluate, Aiden C. 

Atera saved exhibiting up in my analysis as a favourite for small to midsize MSPs in addition to probably the most reasonably priced RMM options. And it tracks with the G2 Knowledge, too. 

With a 4.6-star common throughout 800+ critiques on G2, Atera has constructed a robust status for being intuitive, budget-friendly, and filled with simply the proper options to get the job completed with out feeling overwhelming.

What actually stood out to me is how rapidly customers are capable of rise up and operating with Atera. Reviewers typically praised its out-of-the-box simplicity that makes it accessible even to first-time RMM customers. There’s no steep studying curve or difficult onboarding course of, which makes it tremendous approachable, particularly when you’re not deep into scripting or policy-building. When you’re in, the interface feels clear and manageable. It doesn’t attempt to do an excessive amount of, and that’s a great factor.

Additionally, Atera will get excessive marks for distant entry, distant monitoring, and system administration, all of which rating round or above 92% in satisfaction. IT groups appear to essentially just like the all-in-one dashboard that integrates RMM, PSA, and even billing into one place.

It’s an enormous plus for smaller MSPs and solo admins who don’t need to spend time stitching collectively six completely different instruments simply to maintain issues operating.

Atera has just a few minor drawbacks, although. I got here throughout just a few G2 critiques mentioning occasional efficiency hiccups, just like the interface feeling a bit laggy at occasions or slower load speeds when switching between modules. This is not the main theme, actually, nevertheless it’s price being conscious of. 

One other frequent theme I seen was characteristic depth. Just a few customers felt that some areas, like reporting, patch administration, or ticketing, might be extra superior or customizable. The core performance is there, however for groups scaling rapidly or dealing with extra advanced environments, there’s undoubtedly room for refinement, which, to Atera’s credit score, they appear dedicated to bettering with common updates and have rollouts.

What’s extra? 95% of Atera customers fee it 4 and above on G2. I’d suggest Atera to small IT groups, solo admins, and rising MSPs who need a no-fuss RMM that’s fast to deploy and simple to handle each day. For lean groups that worth simplicity, affordability, and an all-in-one expertise, Atera punches effectively above its weight.

What I dislike about Atera:

• I did come throughout just a few critiques mentioning that the interface can really feel slightly sluggish at occasions, one thing that they’d like to see get smoother over time.
• Some customers shared that they’d like extra superior options or deeper customization, particularly for issues like reporting and ticket workflows. The core instruments are stable, however there’s undoubtedly potential for extra flexibility because the platform evolves.

What G2 customers like about Atera: 

“There’s a lack of communication about future options (the AI is paid, for instance). The device is sweet for beginning with a brand new park, however I discover the ticketing half a bit restricted. The administration of ticket types lacks flexibility, and there’s no choice for machine lending, which might be helpful. Additionally, the administration of updates is typically unpredictable: some updates obtain effectively, however then it’s important to go to the workstation to put in them manually.” 

– Atera Evaluate, Fabien T. 

I got here into Action1 anticipating a light-weight RMM platform, however what I discovered within the critiques was a device that quietly excels at what many others overcomplicate. With a 4.9 common ranking and 97% satisfaction scores throughout classes, Action1 clearly resonates with IT professionals who need dependable, safe, and trendy endpoint administration with out spending hours configuring it. 

Action1 actually nails the fundamentals: scanning endpoints, pushing updates, and giving IT groups clear visibility with no need to construct customized scripts or advanced insurance policies.

A element that basically caught with me was how typically customers praised its patch administration engine. A number of critiques spotlight how effectively it handles vulnerability remediation throughout giant fleets, with clear visibility, well timed updates, and minimal hands-on involvement. That, mixed with robust distant monitoring and system management, makes it particularly helpful for IT groups that need to implement hygiene at scale with out dragging in a full PSA-RMM stack.

The spotlight for me was the assist high quality. A number of customers shared that onboarding was easy and that the staff behind Action1 was fast to answer questions or assist resolve points. G2 Knowledge 2 information backs this up, exhibiting a 97% satisfaction rating for assist.

That mentioned, a few frequent themes did come up within the G2 critiques. I noticed a few customers point out the dearth of a cellular app as a limitation. Whereas the desktop expertise is clearly a precedence for the staff, a number of reviewers mentioned they’d respect having cellular entry for fast checks or duties on the go.

One other recurring theme I noticed was characteristic depth. Most G2 reviewers have been largely proud of the core capabilities however famous that they’d wish to see extra superior customization, automation triggers, or reporting choices because the platform matures. However given the common star ranking of 4.9 on G2 and the truth that 96% of customers rated it 5 stars, I’d view these as small alternatives for development relatively than main considerations.

Total, I’d suggest Action1 to lean IT groups, solo sysadmins, and SMB-focused MSPs that want environment friendly patching, real-time monitoring, and system visibility with out overbuilding their stack. It’s not attempting to be a full-blown PSA or enterprise-grade platform and that’s precisely what makes it shine for the groups who simply need to get work completed.

What I dislike about Action1:

• Just a few people within the critiques talked about they’d actually wish to see a cellular app or higher entry on the go. I get it, typically you simply need to examine in or do a fast process out of your telephone
• I noticed some feedback round wanting extra flexibility in options like reporting or automation. The core instruments get the job completed, however there’s undoubtedly room for deeper customization as groups develop or their wants get extra advanced.

What G2 customers dislike about Action1: 

“Provided that Action1 is a Saas, the customization is typically restricted. Sure adjustments to or extra options may be requested, however will not be developed if not many shoppers have the same request. Additionally it is attainable that you’re paying for options that you just will not be utilizing, whereas extra new options typically require a further charge. >

The system tends to have bugs. The implementation with present firm software program shouldn’t be at all times attainable or requires extra options. It isn’t attainable to implement social media pixels, which could make monitoring of advert campaigns tougher.”

– Action1 Evaluate, Marie-Aline Ok.

Choosing the proper RMM software program is just one a part of constructing a resilient, environment friendly IT technique. In case you’re trying to take your asset visibility and management even additional, discover the high IT Asset Administration options on G2.