7 Greatest Resort Administration Software program: My Sincere Evaluate

Managing lodge operations is not any small feat.

Coordinating bookings, visitor requests, workers schedules, and last-minute modifications can go away even probably the most skilled lodge managers feeling overwhelmed. 

Whereas I don’t have direct hands-on expertise with lodge administration, as a technical author, I’ve evaluated opinions for the finest lodge administration instruments and spoken with lodge managers who shared their challenges. 

This mix of gaining perception from trade professionals and studying G2 opinions has allowed me to actually perceive what works and what does not in lodge administration.

After numerous hours of research, I evaluated 10 of the most effective lodge administration software program choices. I analyzed their options and usefulness and reviewed suggestions from G2 customers to establish 7 instruments that really stand out. 

On this article, I’ll share my findings, breaking down the options, usability, and real-world person experiences so you’ll find the proper software to optimize your lodge’s effectivity.

My high 7 finest lodge administration software program suggestions for 2025

Resort administration software program is a set of instruments designed to simplify and enhance lodge operations. Throughout my analysis, I discovered they assist handle duties like reservations, billing, and housekeeping, all geared toward enhancing effectivity and visitor satisfaction.

The worldwide lodge administration software program market is projected to develop from $5.28 billion in 2025 to $9.41 billion by 2032, reflecting a compound annual progress price (CAGR) of 8.6% through the forecast interval.

Whereas exploring the most effective lodge administration software program, I noticed that dealing with bookings and visitor companies manually typically results in errors. Points like double bookings or lacking visitor preferences may cause stress and negatively impression the visitor expertise.

These software program options work by centralizing reservations, automating check-ins and check-outs, and providing insights into visitor preferences and behaviors. From my expertise evaluating them, I can see how they assist lodge managers scale back errors, enhance service, and give attention to offering the most effective expertise for his or her company.

Choosing a lodge administration software program: What I appeared for

When evaluating lodge administration software program, there are a number of key options I prioritize to make sure it meets the wants of each lodge operations and visitor expertise:

• Centralized reservation system: I want a centralized system as a result of it streamlines the reserving course of, making certain no room is overbooked or left vacant as a consequence of inaccurate availability. By consolidating bookings from varied channels, I can make sure the lodge group has real-time visibility into room availability, which minimizes errors and improves operational effectivity. It prevents income loss and buyer dissatisfaction, resulting in greater profitability and a smoother visitor expertise.
• Visitor administration: Since visitor satisfaction is essential, having software program that tracks visitor preferences and historical past permits me to personalize every visitor’s expertise. I can anticipate wants, provide personalized companies, and create memorable stays by accessing detailed profiles, encouraging repeat enterprise. Clean communication between workers and company helps resolve points rapidly, resulting in greater buyer loyalty and constructive opinions, that are very important for constructing a robust repute.
• Actual-time reporting and analytics: Entry to reside knowledge about occupancy charges, income, and visitor suggestions helps me make data-driven selections to spice up profitability. With real-time insights, I can alter pricing, staffing ranges, and advertising and marketing methods to optimize efficiency and enhance effectivity. That is important for staying forward of traits and assembly visitor expectations, serving to the lodge stay aggressive in a fast-paced market.
• Integration capabilities: I worth seamlessly integrating lodge administration software program with different programs like fee processors, POS, and accounting instruments. The connectivity eliminates the necessity for handbook knowledge transfers, reduces the prospect of errors, and improves workflow throughout departments. With all the things synchronized, I can focus extra on strategic selections quite than handbook knowledge reconciliation, making certain easy operations throughout the lodge.
• Cellular accessibility: A mobile-friendly platform is critical as a result of it permits workers and me to remain linked and handle lodge operations from wherever. Whether or not on-site or away from the entrance desk, I can monitor real-time actions, alter bookings, or handle visitor considerations. The flexibleness improves operational responsiveness and ensures the lodge runs easily, no matter the place I’m. It’s particularly helpful when workers is on the transfer or throughout busy check-in/check-out intervals.
• Scalability: Scalability is important as a result of I need the software program to develop with the lodge’s enterprise. Whether or not operating a small boutique lodge or increasing into a bigger chain, I would like software program that adapts to altering wants. A scalable answer gives flexibility because the property grows, permitting the addition of extra rooms, companies, and workers with out worrying about outgrowing the system. It ensures the software program stays invaluable in the long run.
• Automation options: Automating routine duties like billing, check-in/check-out, and room assignments is a big time-saver. By decreasing handbook labor, it minimizes the chance of human error, hurries up operations, and frees up workers to give attention to enhancing the visitor expertise. The effectivity boosts productiveness and permits the group to offer distinctive service that retains company returning, contributing to greater visitor satisfaction and improved operational efficiency.
• Safety and compliance: Defending visitor knowledge and making certain compliance with laws is important. I can safeguard delicate info and keep belief with company through the use of safe lodge administration software program that adheres to trade requirements like GDPR and PCI. It protects the enterprise from authorized liabilities and reassures company that their private knowledge is protected, essential for sustaining loyalty and avoiding reputational harm.

These options work collectively to assist inns run effectively, enhance visitor satisfaction, and finally contribute to a extra profitable enterprise operation.

The listing under incorporates real person opinions from our lodge administration software program class web page. To be included on this class, software program should:

• Observe and monitor lodge administration actions resembling housekeeping or upkeep
• Handle availability and charges for rooms, convention venues, or different amenities and assist check-in and check-out processes
• Present visitor communication and/or gross sales advertising and marketing instruments
• Present OTA/International Distribution System (GDS) integration both by means of built-in or third-party channel managers

This knowledge has been pulled from G2 in 2025. Some opinions have been edited for readability.

SkyTouch Know-how is acknowledged for its intuitive person interface, which many lodge managers admire for being straightforward to navigate.

From what I’ve seen, customers spotlight how easy it’s to coach workers and get began rapidly, making the platform an amazing selection for lodge groups that must ramp up operations effectively. One characteristic that comes up typically in G2 opinions is the centralized dashboard, which helps managers oversee operations in real-time. It looks as if a great tool for sustaining management over varied facets of lodge administration.

One thing G2 customers often spotlight is the Quick Edit characteristic, which permits for fast changes to visitor reservations, particularly throughout the group block. This characteristic is praised for being notably useful when altering room assignments or dealing with particular requests, making it simpler for lodge workers to accommodate visitor wants swiftly.

One other side that stands out from person suggestions is the built-in reporting and analytics instruments. In line with G2 Knowledge, 84% customers point out how these instruments present invaluable insights into gross sales, occupancy, and buyer traits. For hoteliers, getting access to such detailed metrics seems to be important for figuring out areas of enchancment and optimizing operations.

Nevertheless, primarily based on the suggestions I gathered from G2 customers, the preliminary setup course of can really feel a bit cumbersome. Many customers talked about challenges when migrating knowledge from current programs, with some noting that manually inputting massive quantities of knowledge requires further effort. Even so, the setup permits for cautious configuration and ensures that the system is tailor-made to the enterprise’s particular wants as soon as accomplished.

Moreover, I observed that pay as you go reservations typically have restricted info obtainable. Particulars like mode of fee or reserving date aren’t at all times absolutely clear, which some customers discovered irritating. On the identical time, the system gives important reservation administration options, and understanding these minor gaps may help managers plan extra proactively and handle points effectively.

What I dislike about SkyTouch Know-how:

• I discovered the preliminary setup course of to be considerably cumbersome. Whereas it finally permits for cautious configuration tailor-made to enterprise wants, many G2 reviewers famous challenges with migrating knowledge from current programs and manually inputting massive quantities of knowledge, which provides further effort.
• Pay as you go reservations typically have restricted info obtainable. Though the system nonetheless provides important reservation administration options, a number of G2 customers talked about that lacking particulars, resembling fee mode or reserving date, will be irritating when planning forward.

What G2 customers dislike about SkyTouch Know-how:

“There are frequent glitches that end in errors, stopping progress. In lots of instances, you’re pressured to again out and begin over, which disrupts the workflow and creates frustration.”

– SkyTouch Know-how Evaluate, Darren J.

Based mostly on my evaluate of G2 person suggestions, OPERA Property Administration System is extensively praised for its complete visitor administration performance, with many customers highlighting its means to create detailed buyer profiles. I’ve observed that G2 reviewers admire how this characteristic helps them handle visitor preferences and historical past, making it simpler to supply personalised service. The system’s adaptability to totally different property wants is one other level of reward, because it permits customers to rapidly customise bookings, whether or not for people or teams.

One characteristic that stands out to many customers is OPERA’s integration with different Oracle companies, resembling monetary and accounting instruments. I’ve seen a number of opinions point out how this integration helps scale back errors and guarantee higher knowledge accuracy throughout departments. It seems that customers extremely worth this functionality, because it streamlines operations and aligns knowledge seamlessly, which is essential for big or multi-departmental properties.

Nevertheless, primarily based on what I’ve gathered from G2 customers, efficiency can often lag, particularly when dealing with high-volume knowledge entry with integrations. Some customers talked about these slowdowns, however total, the system handles complicated operations reliably. Being conscious of those minor efficiency hiccups may help hoteliers plan workflows extra effectively whereas nonetheless reaping the advantages of OPERA’s sturdy capabilities.

One other level I observed is the training curve related to OPERA. Many customers shared that whereas the system is feature-rich, it takes a while to completely grasp its vary of functionalities. Some interfaces really feel barely outdated, which might make preliminary coaching extra time-consuming. Even so, as soon as workers turn out to be accustomed to the platform, it provides highly effective instruments that streamline each day lodge operations and assist long-term effectivity.

What I dislike about Oracle Hospitality OPERA Property Administration System:

• I observed that efficiency can often lag, notably throughout high-volume knowledge entry with integrations. Whereas OPERA nonetheless handles complicated operations reliably, a number of G2 reviewers highlighted these slowdowns, which might have an effect on workflow effectivity till customers get accustomed to the system.
• The training curve with OPERA will be steep. Though it provides highly effective instruments as soon as mastered, many G2 customers, together with myself, discovered that some interfaces really feel outdated, making preliminary coaching extra time-consuming.

What G2 customers dislike about Oracle Hospitality OPERA Property Administration System:

“The software program will be troublesome for these unfamiliar with Property Administration Programs (PMS) as a consequence of its complexity. Its excessive price could also be an issue for smaller inns. Customization choices are restricted, which might problem properties with distinctive wants. Some customers have reported sluggish buyer assist and points with integrating different programs. Moreover, the software program could not work properly for bigger properties with many rooms and company.”

– Oracle Hospitality OPERA Property Administration System Evaluate, Ajit M.

Based mostly on my evaluate of G2 person suggestions, Cloudbeds is extensively appreciated for its user-friendly interface. I’ve observed that many customers spotlight its trendy design and ease of navigation, making it easy to handle reservations, visitor profiles, and room availability from a single platform. This one-stop-shop method is praised for offering a real-time answer for lodge administration, permitting customers to effectively deal with each day operations.

A generally appreciated aspect is it is intensive library of programs, which appears to assist customers stand up to hurry rapidly. From what I’ve seen, reviewers typically point out how useful these sources are, permitting them to turn out to be proficient with the platform in only a few hours. The flexibility to make reservations and generate experiences with ease is commonly famous as a standout characteristic, particularly for these new to the system.

The reserving engine additionally receives loads of reward from G2 customers. In line with G2 Knowledge, 78% customers point out how seamlessly it integrates with in style OTAs like Reserving.com, Expedia, and Airbnb. Customers admire how this integration ensures room availability stays constant throughout channels, and the Cloudbeds Amplify Program is often highlighted for its means to spice up bookings, which appears to be a invaluable software for rising income.

Nevertheless, I’ve observed some recurring considerations in G2 opinions relating to info syncing. Glitches between the property administration system (PMS) and third-party integrations can typically trigger price inconsistencies. Whereas this may be disruptive, understanding the potential for minor syncing delays permits groups to proactively handle charges throughout platforms, and total, the system stays dependable for day-to-day operations.

One other side I noticed is the reporting and analytics. The system gives helpful insights, although some customers would really like extra customization to satisfy their particular enterprise wants. Even so, the analytics instruments ship significant knowledge that helps managers make knowledgeable selections, and extra customization will be layered over time for deeper insights.

Moreover, system efficiency has some room for enchancment. Cloudbeds can often be slower when updating reservations or modifying visitor info in bulk. Whereas this can be noticeable throughout peak intervals, the platform nonetheless helps easy operations total, and these minor slowdowns don’t diminish its total performance and worth for lodge administration.

What I dislike about Cloudbeds:

• I observed that info syncing can typically be glitchy between the PMS and third-party integrations. Whereas understanding these minor delays helps me handle charges proactively, a number of G2 reviewers talked about that such inconsistencies will be disruptive throughout high-volume intervals.
• Cloudbeds’ efficiency can often lag when updating reservations or modifying visitor info in bulk. Although the system nonetheless helps easy day-to-day operations, many G2 customers, together with myself, have noticed that these slowdowns will be noticeable throughout peak occasions.

What G2 customers dislike about Cloudbeds:

“The emails despatched to company from the Cloudbeds system are sometimes delayed, leading to clients not receiving them on time.”

– Cloudbeds Evaluate, Sherline C.

WebRezPro is very regarded for its customizable experiences. Customers persistently spotlight the system’s means to generate detailed experiences on gross sales, stock, and worker efficiency, which appears to be a robust level for companies in search of insights into their operations. I’ve seen a number of customers reward the power to filter experiences primarily based on time intervals, worker exercise, or product classes, making it simpler to tailor knowledge to particular wants.

One standout characteristic that G2 customers typically point out is the point-of-sale (POS) performance. Reviewers admire how briskly and intuitive the checkout course of is, which minimizes register delays. The system’s means to rapidly enter orders, combine seamlessly with stock monitoring, and assist break up funds can also be often highlighted as a key power, particularly for companies within the hospitality trade that require environment friendly gross sales processing.

One other side that stands out in person suggestions is real-time knowledge synchronization. Many G2 reviewers commend how properly the system retains knowledge up-to-date throughout gadgets, making certain that info is accessible from wherever—whether or not it’s within the kitchen, front-of-house, or administration desk. This performance seems to be notably appreciated for its comfort and effectivity.

Nevertheless, I’ve come throughout some suggestions relating to the person interface. G2 reviewers typically point out that the dashboard can really feel cluttered when managing a number of duties like reservations, gross sales, and stock. Whereas this may require just a little further focus, the interface nonetheless gives entry to all important options, and as soon as acquainted, customers can navigate effectively throughout features.

One other space I observed is customizability, notably with the web reserving engine and pricing administration. Some customers advised that extra customization choices would assist tailor the system to their particular enterprise wants. Even so, the platform stays easy to make use of and gives the important thing instruments required to handle bookings and pricing successfully.

Lastly, the housekeeping menu has some limitations in flexibility. A number of reviewers identified that room assignments will be much less adaptable, particularly for inns that don’t function by zones or often alter assignments. Whereas this may require further planning, the characteristic nonetheless helps normal housekeeping workflows and ensures easy operations for many properties.

What I dislike about WebRezPro:

• I’ve observed that the dashboard can really feel cluttered when managing a number of duties, resembling reservations, gross sales, and stock. Whereas it nonetheless gives entry to all important options, many G2 reviewers talked about that this format can decelerate navigation till you get accustomed to it.
• Customizability is considerably restricted, particularly with the web reserving engine and pricing administration. Though the system stays easy to make use of, a number of G2 customers, together with myself, wished for extra choices to tailor it to particular enterprise wants.

What G2 customers dislike about WebRezPro:

“WebRezPro is a wonderful cloud-based answer, providing a complete PMS that covers reservations administration, on-line reserving, housekeeping, entrance desk operations, and reporting. I notably admire its integration with Salesforce. Buyer assist is persistently quick and dependable. It is nice to know they’ve a devoted group frequently engaged on the product, with common updates and enhancements being launched.”

– WebRezPro Evaluate, Dan B.

HotelRunner is often praised for its real-time channel administration. Many customers spotlight how this characteristic ensures seamless synchronization of bookings throughout OTAs and direct channels.

I’ve observed that this stands out as a significant power, because it helps lodge managers preserve reservations up-to-date throughout a number of platforms with out trouble. In line with G2 Knowledge, it’s utilized by virtually 60% small companies that admire the way it streamlines operations and reduces the chance of overbookings, particularly for properties listed on varied OTAs.

One other characteristic that G2 customers appear to essentially admire is visitor communication automation. Quite a few opinions point out how this performance permits hoteliers to ship personalised messages to company earlier than arrival, throughout their keep, and after departure. From what I’ve seen, this characteristic is valued for enhancing the visitor expertise by retaining clients knowledgeable, which in flip contributes to greater visitor satisfaction and smoother communication.

Room reserving administration additionally receives loads of constructive suggestions. Customers typically level out how handy it’s to handle all room bookings from a single platform. This characteristic permits lodge managers to supervise operations effectively with out having to modify between totally different programs or instruments, which many customers discover important for simplifying each day duties.

Nevertheless, I’ve observed some suggestions relating to third-party integrations. A number of G2 reviewers talked about that integration with sure POS programs isn’t at all times seamless, which might complicate fee administration. Even so, the platform nonetheless helps many key integrations, and understanding these minor gaps may help companies plan workflows extra successfully whereas leveraging the core performance.

One other space I noticed is reporting and dashboards. Whereas pre-set experiences are appreciated for offering important insights, some customers would really like extra customization to satisfy particular wants. Dashboards can require a bit extra navigation to entry sure metrics, however as soon as acquainted, customers can nonetheless monitor and analyze key info effectively, supporting knowledgeable decision-making.

What I dislike about HotelRunner:

• I observed that third-party integrations can typically be tough. A number of G2 reviewers, together with my very own expertise, highlighted that sure POS programs don’t combine seamlessly, which might complicate fee administration regardless of the platform supporting many core integrations.
• Reporting and dashboards have some limitations in customization. Whereas pre-set experiences present important insights, many G2 customers, together with myself, discovered that navigating dashboards for particular metrics can take further effort till you get accustomed to the system.

What G2 customers dislike about HotelRunner:

“HotelRunner falls quick on the subject of displaying reservations. It’s irritating when company declare to have made a reservation that doesn’t seem on the web site.”

– HotelRunner Evaluate, James C.

RMS is commonly highlighted for its sturdy set of options tailor-made to lodge bookings. Customers notably admire the visible format for managing reservations, which permits lodge managers to see room availability at a look and optimize occupancy. This characteristic is commonly cited as helpful for decreasing visitor wait occasions whereas maximizing income.

One characteristic that appears to face out in suggestions is RMS’s integration with the PMS. Many customers point out how this connection streamlines entrance desk operations, reservations, and billing, which is essential for sustaining effectivity in a fast-paced lodge surroundings. The seamless integration seems to be a significant benefit for these trying to enhance operational movement.

One other extremely praised characteristic is stock administration, which many customers discover useful for monitoring room facilities and provides in actual time. I’ve seen opinions point out how the system robotically updates inventory ranges after every reserving or visitor check-out, serving to lodge managers keep away from shortages or overordering and simplifying provider administration and buy orders.

The buyer suggestions system can also be valued by many customers for sending post-stay surveys robotically, serving to inns collect visitor insights. Nevertheless, I’ve come throughout suggestions that mentions the response price might be improved. Some reviewers recommend that extra customizable suggestions templates may assist seize extra detailed responses and cater to a wider vary of company, which might be helpful for enhancing visitor expertise.

From what I’ve seen on G2, customers admire its simple interface and the way it helps simplify on a regular basis property administration duties like reservations, billing, and housekeeping coordination.

That mentioned, I’ve observed a couple of areas, just like the reporting instruments, which, whereas helpful, will be considerably restricted. Some reviewers point out the necessity to manually analyze knowledge or forecast traits, which makes it more durable to make fast, data-driven selections throughout busy intervals. The worker scheduling software additionally comes up typically, it’s handy for fundamental planning, however may provide extra flexibility for complicated or often altering schedules.

Even so, most customers on G2 view RMS as a stable, reliable answer for managing lodge operations. It continues to obtain constructive suggestions for its performance and assist, and with a couple of refinements in reporting and scheduling, it may meet the wants of much more complicated property setups.

What I dislike about RMS:

• I observed that a number of G2 customers point out that RMS gives helpful knowledge, however its reporting instruments require handbook evaluation, making it more durable to generate fast, data-driven insights.
• I additionally famous from G2 opinions that the worker scheduling software is commonly described as handy however not adaptable sufficient for complicated or often altering workers schedules.

What G2 customers dislike about RMS:

“Making a number of reservations is difficult as a result of deposits have to be utilized individually after charging the account for all of them. We additionally confronted points with on-line reservations, the place the system would double-book and reserve unavailable golf carts, forcing us to shut on-line bookings briefly.”

– RMS Evaluate, Elizabeth H.

RoomRaccoon is often praised for its automated upsell provides, which many customers discover efficient for producing further income with minimal effort. This characteristic is especially appreciated by hoteliers trying to maximize profitability by sending upsell alternatives to company earlier than their arrival, making it a standout for a lot of.

One other spotlight that G2 customers typically point out is the intuitive reserving engine, which seamlessly integrates with lodge web sites. This integration helps enhance direct bookings, decreasing reliance on third-party platforms. Customers admire how this characteristic simplifies the reserving course of and contributes to greater profitability by driving extra direct visitors.

RoomRaccoon’s PMS is one other sturdy level that I’ve seen reviewers worth for its ease of use in dealing with each day operations. The system simplifies duties resembling check-ins and check-outs, which customers point out helps scale back wait occasions for company and improves total visitor satisfaction — a key issue for a lot of lodge managers.

One characteristic that stands out is the synthetic intelligence-driven pricing, which adjusts lodge room charges in actual time primarily based on elements like market demand and competitors. Customers have shared that this dynamic pricing helps inns keep aggressive and optimize their income, making it a robust software for property managers trying to maximize earnings.

Nevertheless, I’ve observed some suggestions relating to platform navigation. For brand new customers, the system can really feel a bit overwhelming, and a few reviewers talked about that discovering particular instruments typically led to minor workflow delays. Even so, as soon as customers turn out to be accustomed to the interface, it gives entry to a variety of options that assist environment friendly lodge administration.

One other level I noticed is the combination setup. Whereas RoomRaccoon provides a deep set of options, some customers famous that sure integrations require handbook configuration. Though this may sluggish preliminary setup, the pliability permits groups to tailor the integrations exactly to their operational wants, making certain dependable efficiency as soon as configured.

Moreover, the reporting options are complete and supply invaluable insights. Some customers talked about that customizing experiences can take further time, however this course of permits for detailed, tailor-made knowledge evaluation, which might improve decision-making and operational planning over the long run.

What I dislike about RoomRaccoon:

• I observed that RoomRaccoon’s platform navigation can really feel overwhelming at first. Discovering particular instruments typically brought on minor workflow delays, some extent highlighted by a number of G2 opinions, although as soon as I bought acquainted, the interface proved highly effective and feature-rich.
• Establishing integrations is usually a bit tedious. I needed to manually configure sure instruments, and a number of G2 reviewers talked about the identical problem, however this further effort allowed me to tailor the integrations exactly to my group’s operational wants.

What G2 customers dislike about RoomRaccoon:

“A possible enchancment might be increasing integrations with third-party companies. A wider vary of integrations would enhance the platform’s versatility for customers who depend on particular instruments or software program. Moreover, extra versatile pricing choices, particularly for smaller institutions, may make the platform extra accessible to a broader vary of companies.”

– RoomRaccoon Evaluate, Daniel Z.

The most effective free lodge administration software program choices is HotelBee. To seek out the most effective, discover extra free lodge administration software program on G2

Q. What varieties of inns can profit from utilizing lodge administration software program?

One of the best lodge administration software program can profit a wide range of properties, from small boutique inns and B&Bs to massive luxurious resorts and lodge chains. These programs will be personalized to satisfy the distinctive wants of any lodge.

Q. What are the most effective property administration programs?

One of the best PMS for inns depends upon the dimensions and kind of the institution. RoomRaccoon and WebRezPro are really useful for his or her sturdy options, together with superior reporting, worker administration, and seamless on-line ordering integration.

Q. How do I select property administration programs?

When selecting a property administration system for a lodge, think about its performance, ease of use, and integration capabilities with current programs. Guarantee it may possibly scale with the lodge’s progress and provide customization choices to satisfy particular wants.

Verify-in, check-out, and examine all the things in between!

Utilizing the proper lodge administration instruments can remodel the way you run your property. 

After evaluating and exploring totally different choices, it is clear that the most effective lodge administration instruments mix ease of use, sturdy options, and seamless integration together with your current programs. 

By fastidiously choosing the proper instruments in your property’s distinctive wants, you’ll be capable to maximize productiveness, scale back handbook duties, and finally ship distinctive service to your company. 

So, consider your choices and put money into the instruments to make your lodge operations smoother, smarter, and extra profitable.

Prepared to take your lodge operations to the following stage? Uncover how lodge income administration programs (RMS) may help.