Avaya has lengthy been a serious participant in enterprise communications, providing VoIP, unified communications, and contact-center instruments. However as increasingly corporations develop, go distant, and depend on cloud-based workflows, they discover that Avaya’s legacy system limitations now not match their wants.
You might want a platform that’s simpler to handle, more cost effective, constructed for integrations, or is just extra fashionable, utilizing expertise like synthetic intelligence. No matter your purpose, if you happen to’re able to make a change away from Avaya, you’ve come to the best place.
This information breaks down the highest seven Avaya opponents—protecting options, pricing, execs and cons, and key components to contemplate—so you may select one of the best match for your corporation.
Right here’s a fast listing of the Avaya options we’ll overview on this article:
- Nextiva: Greatest for SMBs and enterprises that need a user-friendly, cost-effective unified communications platform with versatile plans and clear pricing.
- Genesys: Greatest for massive organizations and get in touch with facilities that want large channel protection, superior routing, and robust workforce administration instruments.
- Talkdesk: Greatest for companies of all sizes on the lookout for a scalable, cloud-based contact middle resolution with sturdy AI capabilities and automation function.
- Five9: Greatest for medium and huge enterprises and get in touch with facilities needing a excessive diploma of scalability, omnichannel help, and AI-driven automation.
- 8×8: Greatest for companies on the lookout for a complete cloud-based communication resolution with sturdy analytics and get in touch with middle capabilities.
- Aircall: Greatest for groups searching for a cloud-based name middle resolution with sturdy integration capabilities and prioritizing ease of use and world attain.
- Dialpad: Greatest for companies that want a cloud communication resolution with clever AI-powered options and a give attention to seamless integration throughout voice, video, messaging, and on-line conferences.
Why You’re On the lookout for an Avaya Different
Many companies are reevaluating Avaya as a result of the platform now not matches their operational or communication wants or long-term plans.
So if you happen to’re exploring options, it’s doubtless since you need expertise that’s simpler to handle, extra adaptable, and higher aligned with the best way your groups and clients talk at the moment.
Listed below are the most typical causes for making the change:
- Excessive upkeep prices tied to getting older {hardware}
- Restricted flexibility for distant and hybrid groups
- Gradual or advanced updates
- Issue integrating with CRM, assist desk, or workflow instruments
- Uncertainty about ongoing help and future upgrades
- Challenges scaling for a number of places or world groups
- The necessity for a completely cloud-based or unified communication system
1. Nextiva
Nextiva is a cloud-based communication platform designed for companies of all sizes. It combines options like enterprise cellphone service, video conferencing, collaboration instruments, and buyer expertise functionalities right into a single, unified resolution.
Nextiva has earned recognition from U.S. Information as one of the best enterprise cellphone system, and reviewers on platforms like G2 and Gartner constantly rank it extremely.
Why select Nextiva over Avaya?
Whereas Avaya has a robust presence within the enterprise market, Nextiva has constructed a strong fame for these causes:
- Cloud-based structure: Nextiva’s cloud-based platform eliminates pricey {hardware} and upkeep, permitting companies to rapidly scale their communications infrastructure.
- Reliability and safety: With eight factors of presence, carrier-grade information facilities, and 24/7 monitoring, Nextiva delivers 99.999% uptime and meets stringent safety requirements, together with ISO/IEC 27001, SOC 2, PCI, GDPR, and HIPAA compliance.
- Award-winning help: Our 24/7 award-winning help crew ensures that clients obtain immediate help over the cellphone, e-mail, or chat, at any time when wanted.
- Price-effective pricing: You’ll get versatile pricing choices, together with month-to-month and annual plans, making this an inexpensive resolution for companies of all sizes.
- Strong function set: You’ll love our complete suite of options (see under👇).
Key options
- HD video calls with limitless contributors, messaging, and screen-sharing
- Superior name routing with auto-attendant and clever name forwarding
- Name recording and voicemail transcription for high quality assurance and compliance
- Cell app for iOS and Android with full VoIP performance
- Name analytics with real-time monitoring, detailed stories, and dashboards
- Name Pop for an enhanced buyer expertise with display pops
- Integration with well-liked instruments like Google, Microsoft, and Salesforce
- Intuitive drag-and-drop name movement editor for automated workflows
Enterprise-level options
For enterprises, Nextiva gives loads of options to fulfill the calls for of bigger organizations, together with:
- Superior name routing and queuing for environment friendly name distribution
- Omnichannel help throughout voice, chat, SMS, and digital channels
- Tight integration with Five9 for enterprise-grade contact middle wants
- Scalable and safe platform for large-scale deployments
- Customizable name flows and superior reporting capabilities
Nextiva pricing
Pricing varies based mostly on crew dimension and whether or not you select month-to-month or annual billing:
- Core ($15/consumer/month): The foundational plan offers small groups with important communication instruments, together with inbound and outbound calling, enterprise SMS, video conferencing, and crew chat, in addition to a digital receptionist and integration with key contacts.
- Have interaction ($25/consumer/month): Designed for rising companies, this tier gives highly effective buyer engagement options like direct SMS from clients to the crew, a toll-free quantity, superior speech analytics, internet chat, and name and video recording.
- Energy Suite CX ($75/consumer/month): This premium plan is a whole resolution for gross sales and repair groups. It gives omnichannel capabilities for voice and internet chat, course of automation, AI-powered transcription, real-time dashboards, and clever name routing for as much as 100 brokers.
Enterprises can even go for month-to-month contact middle plans that begin at $75 per consumer, with elective usage-based plans accessible.
Execs:
- Limitless calling, video conferencing, and enterprise texting (US solely) beginning on the lowest plan
- Straightforward setup and user-friendly interface
- Free native and toll-free cellphone numbers
- Integrations with well-liked enterprise instruments (CRM, e-mail, and many others.)
- Scalable resolution for rising companies
- 24/7 buyer help
Cons:
- No free plan accessible
- Restricted admin controls for some IT departments
Greatest for
Nextiva is a user-friendly, cost-effective unified communications platform for SMBs and enterprises that gives versatile plans and clear pricing.
📚 Learn Nextiva opinions on GetVoIP (4.6 stars)
2. Genesys
Genesys offers a cloud-based contact middle platform designed for organizations that want superior routing, digital channels, and robust buyer expertise capabilities. It helps voice, chat, e-mail, messaging apps, and workforce administration inside a single setting — constructed on their AI-Powered Expertise Orchestration platform.
Key options
- Omnichannel engagement: Deal with voice and digital interactions in a single workspace. Brokers can reply throughout channels with out switching instruments.
- Clever routing: Use skill-based and AI-driven routing to attach clients with the best brokers and cut back wait occasions.
- Workforce optimization: Entry forecasting, scheduling, high quality administration, and efficiency instruments to help massive service groups.
Reliability, safety & compliance
Genesys Cloud CX operates on a distributed cloud structure with built-in redundancy to reduce service interruptions. The platform delivers assured uptime of 99.99% and world safety compliance with GDPR, SOC 2, HIPAA, HITRUST, PCI DSS, and FedRAMP certification.
Genesys pricing
- Genesys Cloud CX 1 (for voice contact facilities): $75/consumer/month
- Genesys Cloud CX 2 (for omnichannel contact facilities): $115/consumer/month
- Genesys Cloud CX 3 (for omnichannel contact facilities with full WEM capabilities): $155/consumer/month
- Genesys Cloud CX 4 (for omnichannel contact facilities that need extra AI expertise): $240/consumer/month
Who’s it finest for?
Massive organizations and get in touch with facilities that want large channel protection, superior routing, and robust workforce administration instruments.
📚 Learn Genesys opinions on GetVoIP (4.2 stars)
3. Talkdesk
Talkdesk is a cloud-native contact middle platform for enterprises and huge groups searching for fashionable customer support instruments. It delivers omnichannel engagement, AI-powered automation, and industry-specific workflows — all constructed to scale globally and combine with present programs.
Key options
- Omnichannel routing & engagement: Voice, chat, e-mail, SMS and social channels dealt with in a single unified system.
- AI & workflow automation: AI-powered automation together with AI brokers for data supply, workflow automation, and real-time actionable insights.
- Low-code/no-code customization: Directors can configure flows, integrations and automations with out heavy growth.
Reliability, safety & compliance
Talkdesk CX Cloud™ options 30+ safety certifications, together with SOC 2 and three, ISO 27001, PCD DSS Stage 1, HIPAA, and GDPR. The platform gives 99.999% uptime SLA for his or her Trade Expertise Clouds and Elite editions and guarantee world low latency and excessive availability with eight factors of presence (PoPs) strategically distributed all over the world.
Talkdesk pricing
Talkdesk gives three predominant pricing packages:
- CX Cloud Digital Necessities: $85 per consumer/month
- CX Cloud Voice Necessities: $105 per consumer/month
- CX Cloud Elite: $165 per consumer/month
Who’s it finest for?
Talkdesk is appropriate for companies of all sizes on the lookout for a scalable, cloud-based contact middle resolution with sturdy AI capabilities and automation function. It’s particularly helpful for corporations searching for wealthy integrations, versatile customization with out heavy coding, and superior analytics for optimizing efficiency.
📚 Learn Talkdesk opinions on GetVoIP (4.6 stars)
4. Five9
Five9 is a cloud-native contact middle platform that unites voice, chat, e-mail, SMS and social in a single system and is thought for AI-enhanced buyer engagement. Five9 has constructed its fame on reworking legacy contact facilities into versatile, analytics-driven engagement hubs.
Key options
- Omnichannel routing & self-service: Brokers can deal with inbound/outbound throughout voice, SMS, internet chat, social and e-mail from a unified interface.
- AI & agent-assist instruments: The platform makes use of clever digital brokers (IVAs), real-time steerage and automation to hurry decision and enhance agent productiveness.
- Workforce & analytics instruments: Workflow automation and workforce optimization to maximise effectivity and cut back guide duties.
Reliability, Safety & Compliance
Five9 offers dependable service with a 99.999% uptime SLA and world, redundant cloud infrastructure. It complies with key {industry} requirements together with Stage 1 PCI DSS, HIPAA, GDPR, and different worldwide information privateness laws, supported by steady safety audits.
Five9 Pricing
Five9 gives 5 pricing tiers:
- Digital solely: $119/month/seat
- Core (all channels with AI important): $159/month/seat
- Plus (all channels with superior AI): Contact gross sales for worth
- Professional (all channels with AI necessities and WEM): Contact gross sales for worth
- Enterprise (all channels with superior AI and WEM): Contact gross sales for worth
Who Is It Greatest For?
Five9 is finest suited to medium and huge enterprises and get in touch with facilities needing a excessive diploma of scalability, omnichannel help, and AI-driven automation.
📚 Learn Five9 opinions on GetVoIP (4.3 stars)
5. 8×8
8×8 gives cloud-based enterprise cellphone programs with providers like voice, video, messaging, and get in touch with middle options. You’ll additionally get real-time enterprise analytics and intelligence throughout channels.
Key options
- All-in-one app: Use a single app for desktop and cellular for collaboration over voice, video, non-public chat, and crew chat.
- Analytics: See aggregated analytics for all of your cloud communications. Determine tendencies, clear up points, and make one of the best selections based mostly on correct information.
- Video conferencing: Schedule conferences from Google and Microsoft calendars, create devoted digital assembly areas, and document conferences on the cloud for simple reference.
Reliability, safety & compliance
8×8 makes use of a number of redundant {hardware} and software program programs to stop downtime throughout outages, though particular uptime figures should not disclosed. The corporate is HIPAA, GDPR, and ISO 27001 compliant, assembly NIST/FIPS encryption requirements, in addition to FCC and CSA requirements.
8×8 pricing
8×8 doesn’t overtly show pricing on its web site. You have to attain out to their gross sales crew for a customized quote.
Who’s it finest for?
Companies on the lookout for a complete cloud-based communication resolution with sturdy analytics and get in touch with middle capabilities.
📚 Learn 8×8 opinions on GetVoIP (4.3 stars)
6. Aircall
Aircall is cloud-based name middle software program for groups. Its objective is to make cellphone help simple to handle. It integrates with key enterprise instruments like CRM platforms and helpdesk options (and plenty of others).
Key options
- Interactive Voice Response (IVR) routing: Automate name filtering and let callers work together with a pc system earlier than reaching a consultant.
- Worldwide numbers: Companies can receive native and worldwide numbers in over 100 international locations, enabling them to take care of a neighborhood presence globally.
- Extensions: Aircall offers customized three-digit extensions for crew members, facilitating fast and straightforward inside communication.
Reliability, safety & compliance
Aircall stories 99.99% uptime because of seven worldwide information facilities offered by Amazon Net Providers (AWS). Nevertheless, in accordance with StatusGator, Aircall experiences reliability points on a month-to-month foundation. These are principally small delays and community points.
Aircall makes use of AWS as a internet hosting supplier, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a safe setup. Additionally it is HIPAA and GDPR-compliant.
Aircall pricing
Aircall gives two predominant pricing plans, together with a customized quote possibility for particular wants. Each plans include a free trial:
- Necessities: Begins at $30/consumer/month and contains primary name middle functionalities like limitless inbound calls (minus toll-free), integrations, name recording, and cellphone help.
- Skilled: Begins at $50/consumer/month and provides superior options like name analytics, monitoring, and devoted account administration.
- Customized: A custom-made Aircall bundle aligned with your corporation wants. Name for customized pricing.
Execs:
- Straightforward setup and deployment
- Rising ecosystem of integrations
- Energy Dialer and name teaching options
- Inexpensive in comparison with some opponents (relying on options wanted)
Cons:
- Doubtlessly unreliable with stories of frequent downtime
- Poor buyer help opinions with considerations of upselling
- Customers report bugs, information switch points with integrations
- Might not provide vital benefits over inexpensive choices
Who’s it finest for?
Groups searching for a cloud-based name middle resolution with sturdy integration capabilities and prioritizing ease of use and world attain.
📚 Learn Aircall opinions on GetVoIP (4.2 stars)
7. Dialpad
Dialpad is a cloud communication platform powered by synthetic intelligence (AI). It’s constructed for startups, small companies, and bigger companies. Dialpad connects individuals by way of voice, video, messaging, and on-line conferences.
Key options
- Display seize: File brokers’ whole screens throughout buyer calls so you may higher perceive agent efficiency and provides helpful suggestions.
- Voice Intelligence (VI): Automated note-taking, buyer sentiment detection, and different clever options that make brokers extra environment friendly.
- Name blocking: Mechanically block spammy inbound calls based mostly on a spam rating. You may also ship them to voicemail or get the caller to state their identify earlier than you reply.
Reliability, safety & compliance
Dialpad makes use of a world community of information facilities, which provides them redundancy and protects in opposition to downtime. The corporate claims a 100% uptime Service Stage Settlement, however just for their Enterprise customers. Dialpad is SOC 2, GDPR, and HIPAA/BAA compliant.
Dialpad pricing
- Commonplace: Pricing begins from $15/consumer/month.
- Professional: Begins at $25/consumer/month and requires a minimal of three licenses. integration, APIs, off-hours routing, and 24/7 reside agent help.
- Enterprise: A minimal of 100 licenses. For pricing, you’ll have to contact their gross sales crew.
Execs:
- AI options for real-time transcription, post-call summaries, and sentiment evaluation
- Excessive uptime and reliability for Enterprise customers
- Straightforward deployment
- Scalable resolution for companies of varied sizes
Cons:
- Steep studying curve in accordance with some reviewers
- Reported points with dropped calls, poor audio high quality, and app glitches
- Restricted buyer help choices for decrease tiers, with prolonged wait occasions talked about in opinions
- Absence of computerized lead creation for inbound calls
Who’s it finest for?
Companies that want a cloud communication resolution with clever AI-powered options and a give attention to seamless integration throughout voice, video, messaging, and on-line conferences.
📚 Learn Dialpad opinions on GetVoIP (4.5 stars)
Learn how to Select an Avaya Different – Key Standards
Choosing the right resolution for your corporation can appear daunting. When migrating to one of the best substitute for Avaya, use these main test factors that can assist you consider:
✅ Cloud vs On-Premises / Hybrid: Select a cloud resolution like Nextiva in order for you decrease upfront prices, simple scaling, and distant entry; select on-premises or hybrid if you happen to want full management, strict information locality, or present {hardware} funding.
✅ UCaaS + CCaaS vs Solely CCaaS: Decide a mixed UCaaS + CCaaS platform in order for you one supplier for inside communication and buyer engagement; select CCaaS-only if you happen to plan to maintain your present cellphone system and solely improve the contact middle.
✅ Characteristic Set: Which options are must-haves for your corporation? Listing the capabilities you actually want—equivalent to name routing, analytics, IVR, APIs, or workforce instruments—so you may rule out platforms that don’t help your core operations.
✅ Buyer Help: Search for suppliers with sturdy help availability (24/7), channels provided (cellphone, e-mail, chat), and fast response occasions, particularly if downtime impacts income otherwise you function exterior customary enterprise hours.
✅ Integration & Ecosystem: How effectively does the choice combine together with your CRM, assist desk, collaboration instruments, information/analytics, and workflows?
✅ Scalability & Minimums: Examine whether or not the platform matches your present crew dimension and may develop with you with out forcing higher-tier commitments or seat minimums.
✅ AI & Analytics: Trendy platforms provide built-in AI, omnichannel analytics, real-time help — if you wish to transfer past legacy telephony select this.
✅ Migration Effort & Vendor Lock-In: Switching from Avaya (or different distributors) may be simple or sophisticated. Ask how lengthy the transition will take, what {hardware} you may reuse, and whether or not the platform permits simple modifications later with out heavy penalties or proprietary restrictions.
✅ World/Distant Capabilities: When you have distributed groups and work from anyplace, you’ll want an answer with dependable world calling, cellular apps, and multichannel help to maintain groups related from anyplace.
✅ Reliability and Safety: Consider the supplier’s uptime ensures, information middle redundancy, and compliance with related safety requirements (e.g., HIPAA, PCI-DSS) to make sure enterprise continuity and information safety.
✅ Price & TCO: A cloud resolution often has predictable month-to-month charges, whereas on-premises programs require upfront {hardware} and software program purchases. Consider long-term prices—together with licenses, {hardware}, help, coaching, and migration—not simply the month-to-month subscription worth.
Why Nextiva Is the Prime Avaya Different
Avaya has been round for some time and has a lot to supply, nevertheless it falls quick when in comparison with Nextiva – a top-rated and extremely really useful VoIP service with award-winning 24/7 Superb Service buyer help. On GetVoIP, we’ve got a 4.6 out of 5-star score, with 92% of shoppers recommending us.
With 40+ VoIP options, this high Avaya competitor makes it simple for the small enterprise, SMB, or massive enterprise firm to maximise each alternative when connecting with clients.
The Greatest Avaya Different Is Right here
Uncompromising safety, compliance, and privateness sound good? Our enterprise VoIP system has all that and extra.
