Final Up to date on November 18, 2025
OpenPhone is a well-liked enterprise cellphone system for startups and small groups. It’s reasonably priced, the cellular app is simple to make use of, and you may get began in minutes.
However what occurs when your online business begins to develop?
The identical simplicity that made OpenPhone nice originally can begin to maintain you again. In the event you want 24/7 cellphone assist, higher name high quality, or a system that may really scale along with your crew, it’s time to search out an OpenPhone different. The issue is that there are a lot of choices accessible.
To make it simple for you, we’ve executed the heavy lifting. Right here’s a simple information to the perfect OpenPhone alternate options that will help you discover the proper match for your online business.
Fast Comparability of the Greatest OpenPhone Alternate options
| Supplier | Value | Greatest for | Why is it a greater different? |
|---|---|---|---|
| Nextiva | $15/consumer/month | Rising companies | A unified platform (cellphone, video, SMS) with 24/7 cellphone assist and 99.999% uptime |
| Dialpad | $15/consumer/month | AI-driven groups | Built-in real-time AI transcription and training |
| RingCentral | $20/consumer/month | Enterprises and hybrid Workplaces | Good {hardware} assist (desk telephones) and in depth integrations |
| Aircall | $30/consumer/month (3-user minimal) |
Gross sales and assist Groups | Easy, strong, and constructed for deep CRM integration |
| GoTo Join | Customized quote | Mid-sized corporations | Sturdy video conferences |
| Ooma Workplace | $19.95/consumer/month | Companies needing desk telephones | Easy, reasonably priced, and constructed to assist bodily {hardware} |
| Grasshopper | $25/month | Solopreneurs | A easy call-forwarding service for a primary enterprise quantity |
| CloudTalk | $25/consumer/month | Small name facilities | Robust, call-centric options for assist/gross sales groups |
| Vonage | $13.99/line/month | Companies needing flexibility | A-la-carte plans and powerful APIs for customized builds |
| Google Voice | $10/consumer/month | Google Workspace customers | Easy, acquainted interface for Google-based groups |
Why Companies Search for Alternate options To OpenPhone
Buyer opinions paint a transparent image. OpenPhone’s power is its simplicity and worth, however this comes at the price of reliability and assist.
What OpenPhone will get proper:
- Nice worth: It’s one of many most cost-effective methods to get a enterprise cellphone system.
- Nice cellular app: The app for iPhone (iOS) and Android is clear and easy.
- Straightforward setup: Fast onboarding allows you to be up and working in minutes.
The place OpenPhone falls brief (and why you’re right here):
- E mail-only assist: You’ll be able to’t name for assist. When your telephones are down, submitting an e mail ticket is a business-stopping downside.
- Name high quality and bugs: Customers incessantly report dropped calls, buggy options (like Do Not Disturb not working), unreliable caller ID, and common reliability points.
- No desk cellphone assist: It’s software-only. You can not use bodily VoIP desk telephones.
- Lacking development options: It lacks video conferencing, superior name routing (IVR), voicemail transcription, real-time analytics, and name monitoring.
- Restricted Integrations: It doesn’t connect with as many important enterprise apps as its rivals, missing deep integrations with instruments like Salesforce or HubSpot.
Consumer opinions on OpenPhone’s capabilities
- “The one ache level we observed in our greater than 3 years of utilizing OpenPhone is that they don’t have any buyer assist over the cellphone. You need to submit a ticket every time you face any concern, and at occasions, one wouldn’t be capable of clarify the problem particulars as precisely as they’d over a cellphone name interacting with a reside individual.” — C Gupta by way of Trustpilot
- “The associated fee is a bit excessive as you scale the variety of customers. Lacking just a few actually priceless options that wouldn’t be onerous to implement from a growth standpoint.” — Joe R. by way of G2
- A lot of dropped calls. A great deal of bugs usually. It’s been months of me reporting points and getting no fixes. The “don’t disturb” characteristic, for instance, simply doesn’t work. I maintain getting calls when it’s turned on, and my crew members, the individuals who ought to be taking the calls, are usually not seeing the calls come by means of, despite the fact that they need to be. — Capterra Overview
For rising companies, that is unsustainable. You want a feature-rich platform that’s dependable, supported, and may scale. That is the place skilled VoIP suppliers and OpenPhone alternate options turn out to be the clear subsequent step.
How To Select the Proper OpenPhone Various
As you examine OpenPhone rivals, use this guidelines to information your resolution:
- Reliability (uptime): Is the supplier and cellphone service constructed on a dependable community? Search for a 99.999% uptime.
- Buyer assist: When your telephones go down, are you able to name somebody? Search for suppliers that supply 24/7 cellphone and chat assist, not simply e mail tickets.
- {Hardware} wants: Do you want convention calls, ring teams, or assist for bodily desk telephones, or is a software-only (softphone) answer okay?
- Scalability: Will this device develop with you? Search for options you’ll want later, like an auto-attendant (IVR), name monitoring, worldwide calling, and superior analytics to fulfill future buyer expertise targets.
- Seamless Integrations: Does the supplier connect with your CRM (Salesforce, HubSpot, and many others.) and different instruments? That is important for automating work and eliminating knowledge entry.
- Quantity choices: Suppliers providing toll-free numbers and native numbers give extra flexibility.
- Complete value of possession (TCO): Look past the month-to-month worth for cost-effective plans. Is assist included? Are options like name recording, limitless calling, or analytics hidden as add-ons?
10 Greatest OpenPhone Alternate options (In-Depth Overview)
Right here’s an in depth have a look at how every competitor stacks up.
1. Nextiva (Greatest general different)
Greatest for: Rising companies which have graduated from OpenPhone and wish a extremely dependable, all-in-one communication platform with 24/7 cellphone assist.
Nextiva is the logical subsequent step up from OpenPhone. It’s a unified communications platform combining cellphone, video, SMS, enterprise texting, and crew chat in a single software. It’s designed for companies that may not afford the unreliability, bugs, and lack of assist from a starter answer.
The way it solves OpenPhone’s issues:
- Solves the assist downside: That is essentially the most important distinction. Nextiva affords 24/7 cellphone, chat, and e mail assist. When you have got an pressing concern, you’ll be able to communicate to an actual individual, not simply ship an e mail.
- Solves the reliability downside: Nextiva is constructed on an enterprise-grade community with 99.999% uptime. This eliminates the dropped calls and bugs that plague OpenPhone customers.
- Solves the {hardware} downside: Nextiva absolutely helps a variety of VoIP desk telephones and convention telephones, along with its highly effective desktop and cellular apps.
- Solves the fundamental scalability downside: It contains important development options OpenPhone lacks, like knowledgeable multi-level auto-attendant (IVR) and superior name routing.
Key benefits & options:
- A unified platform: Get one app for voice, video, and crew chat. You don’t want a separate device for inside conferences or collaboration.
- Unified dialog thread: Combines calls, SMS, and net chats from a single buyer right into a unified thread, giving your crew full context for each interplay.
- Platform scalability (UCaaS to CCaaS): You can begin with the Core Plan to your cellphone system and later improve to the Interact or Energy Suite CX plans so as to add a full, AI-powered omnichannel contact heart with out ever switching suppliers.
- Superior analytics & AI: Get entry to real-time dashboards, name analytics, and AI-powered name summaries — instruments which might be important for managing a rising crew.
Issues: Nextiva is a extra premium, skilled answer than OpenPhone, so its plans are extra complete.
2. Dialpad
Greatest for: Tech-savvy, distant groups that worth AI-powered options.
Dialpad is an AI-first platform. Its standout characteristic is Dialpad Ai, which gives real-time transcription, sentiment evaluation, and name summaries for each name. It’s a unified app for calls, chat, and conferences.
The way it solves OpenPhone’s issues:
- Robust buyer assist: Provides 24/7 cellphone assist on its Professional and Enterprise plans (and 24/5 on its Customary plan), a transparent step up from email-only.
- Higher scalability: It’s a unified app that features video conferencing and crew messaging, which OpenPhone lacks.
Key benefits & options:
- Actual-time AI name transcription: Provides a reside transcript of your name because it’s taking place.
- AI-powered gross sales teaching: Actual-Time Help playing cards pop as much as assist brokers reply robust questions reside on a name.
- Sentiment evaluation & motion objects: Analyzes conversations to detect buyer sentiment and mechanically generates post-call summaries with motion objects.
- Built-in video conferencing: Hosts video conferences from the identical app you utilize for calls and texts (sms messages, mms, and many others).
Issues: Like OpenPhone, it’s a software-first firm. Whereas it has some desk cellphone assist, its focus is on its app. The AI options may be overwhelming for groups that simply want a easy, dependable cellphone.
3. RingCentral
Greatest for: Giant companies and hybrid places of work that want deep {hardware} assist.
RingCentral is a unified communications as a service (UCaaS) enterprise-grade platform. Its predominant benefit over OpenPhone is its sheer scale and deep integration with loads of apps and {hardware}.
The way it solves OpenPhone’s issues:
- {Hardware} assist: RingCentral is an efficient alternative you probably have an workplace stuffed with bodily desk telephones (Poly, Cisco, and many others.).
- Higher reliability: Time-tested platform with a excessive uptime SLA and 24/7 cellphone assist.
- Higher scalability: Consists of superior name queues, multi-level IVRs, and enterprise-grade analytics.
Key options:
- App Market: A big app gallery permitting you to combine with instruments like Salesforce, Microsoft Groups, and numerous others.
- Enterprise-grade crew messaging: Its inside chat capabilities like a Slack substitute, with file sharing, job administration, and video.
- World textual content message, video, cellphone: Has a robust world presence, making it simple to arrange worldwide numbers and maintain world conferences.
- Superior analytics: Get deep, granular reporting for managing massive groups and name facilities.
Issues: It’s usually the most costly choice and may be overly advanced for a small enterprise.
4. Aircall
Greatest for: Gross sales and assist groups that reside inside their CRM.
Aircall is designed for a particular consumer: gross sales and assist reps. It’s not an all-in-one company-wide platform. As a substitute, it’s a strong dialer that integrates flawlessly with CRMs like Salesforce and HubSpot.
The way it solves OpenPhone’s issues:
- Higher assist: Supplies cellphone assist and devoted account managers on its increased plans.
- Higher scalability: It’s constructed for groups, with shared inboxes and team-based analytics from day one.
- Higher integrations: Whereas OpenPhone has primary integrations, Aircall’s are deep, native, and constructed for gross sales/assist workflows (e.g., Salesforce, HubSpot, Zendesk).
Key options:
- Click on-to-call & deep CRM integration: Logs each name, recording, and notice in your CRM.
- Dwell name teaching (whisper & monitoring): Helps managers eavesdrop on calls and whisper recommendation to brokers with out the shopper listening to.
- Energy dialer: Helps gross sales groups automate their outbound name campaigns, a characteristic OpenPhone doesn’t have.
- Actual-time crew analytics: A supervisor’s dashboard reveals real-time stats like name quantity, wait occasions, and agent standing.
Issues: It’s not a full UCaaS answer (it lacks video conferences). It additionally requires a 3-user minimal, making it a non-starter for solopreneurs.
5. GoTo Join
Greatest for: Mid-sized corporations that need a single, dependable supplier.
GoTo Join is a strong, all-around UCaaS platform from the makers of GoTo Assembly. It combines cellphone, assembly, and messaging into one software and is thought for its reliability.
The way it solves OpenPhone’s issues:
- Higher assist: Provides 24/7 cellphone assist.
- {Hardware} assist: Helps a variety of desk telephones — nice for hybrid places of work.
- Reliability: It’s a steady, enterprise-backed platform.
Key benefits & options:
- Enterprise-grade video (GoTo Assembly): Sturdy, safe video conferencing with participant capability included in each plan.
- Visible drag-and-drop name movement editor: A robust, user-friendly Dial Plan Editor (IVR) that’s simple to make use of and superior.
- Built-in contact heart choices: Like Nextiva, it gives a transparent improve path to a full-fledged contact heart answer as your crew scales.
Issues: Its interface can really feel a bit much less fashionable than newer apps.
6. Ooma Workplace
Greatest for: Small companies that need a easy system with desk cellphone choices.
Ooma is a superb no-frills OpenPhone different for companies that need bodily telephones. It’s easy to arrange, reasonably priced, and simply plain works.
The way it solves OpenPhone’s issues:
- {Hardware}-friendly: Ooma is constructed to work with desk telephones (you’ll be able to even purchase them pre-configured). That is its predominant benefit.
- Easy & dependable: It’s not buggy. It gives dependable, high-quality calling with out the superior (and generally complicated) options.
Key benefits & options:
- Plug-and-play {hardware}: The simplest approach to get an workplace up and working with bodily telephones.
- Digital receptionist (IVR): A easy, easy-to-set-up auto-attendant is included.
- Overhead paging integration: A particular characteristic for bodily places of work, warehouses, or retail shops that OpenPhone doesn’t assist.
Issues: Its cellular app and software program are usually not as robust as OpenPhone’s. You’re selecting Ooma for the {hardware} and reliability.
7. CloudTalk
Greatest for: Small, budget-conscious name heart groups.
CloudTalk is a call-centric platform designed for small assist or gross sales groups. It affords steadiness of superior name heart options (like name queues, monitoring, and analytics) at an reasonably priced worth.
The way it solves OpenPhone’s issues:
- Higher scalability: It’s constructed for high-volume name groups with primary options like name queues and superior routing.
- Higher integrations: It integrates effectively with frequent CRMs and helpdesks (HubSpot, Pipedrive, Zendesk).
Key benefits & options:
- Enhanced name heart suite: Profit from options resembling name monitoring, whisper mode, skills-based name routing, and a sophisticated analytics dashboard.
- Clever dialer: An extra characteristic for gross sales groups to automate outbound calls.
- Worldwide numbers: A bonus for groups with a world buyer base.
- Automated name routing: Create custom-made, multi-level IVR programs for environment friendly name routing.
Issues: CloudTalk just isn’t a unified communications platform. It’s constructed for calling and lacks robust video or inside crew chat.
8. Vonage
Greatest for: Companies that want versatile, à la carte plans.
Vonage is without doubt one of the oldest names in VoIP and affords a wide selection of merchandise. Its predominant benefit is its plan flexibility, permitting you to choose and select options.
The way it solves OpenPhone’s issues:
- Higher reliability and assist: Provides way more dependable service and accessible buyer assist.
- {Hardware} assist: Totally helps desk telephones.
- Customization: Its APIs are highly effective for companies that need to construct customized options.
Key benefits & options:
- Highly effective communication APIs: Nice for builders who must construct customized SMS, voice, or video options.
- Versatile, a-la-carte plan construction: Pay for what you want, including options like name recording as particular person line-items.
- Vonage Enterprise Communications (VBC): Its customary UCaaS app contains video, messaging, and voice in a single place.
Issues: Some customers report that the decision high quality may be inconsistent with Vonage. Its primary plans are very bare-bones.
9. Grasshopper
Greatest for: Solopreneurs and micro-businesses on a good funds.
Grasshopper is a digital cellphone system, not a full VoIP service. It forwards calls to your present mobile phone. It’s a easy, low-cost approach to get a enterprise quantity.
The way it solves OpenPhone’s issues:
- It’s really a downgrade from OpenPhone by way of options. The primary benefit is that it’s very low-cost and easy for a single individual.
Issues: You’re nonetheless utilizing your private cell service for calls. It has no crew options, no video, no analytics, and no integrations. It may be a dead-end for a rising enterprise.
10. Google Voice
Greatest for: Freelancers and small groups already utilizing Google Workspace.
Google Voice is a straightforward and acquainted choice. For groups paying for Google Workspace, the paid model of Google Voice is a simple add-on.
The way it solves OpenPhone’s issues:
- Higher reliability: It’s constructed on Google’s infrastructure, making it usually extra steady.
Key benefits & options:
- Deep Google Workspace integration: Seamlessly works with Google Calendar (for scheduling) and Google Meet (for video).
- Acquainted Interface: No studying curve for anybody who makes use of Gmail.
Issues: It’s nonetheless very primary. It lacks a lot of the superior options (IVR, name queues, name monitoring), {hardware} assist, and deep CRM integrations you might want to scale.
Last Verdict: The Greatest OpenPhone Various for You
Whereas OpenPhone is a superb starter device, its lack of cellphone assist, buggy efficiency, and lacking options make it a non-starter for a critical, rising enterprise.
Your alternative for an alternate is determined by one query: What’s your major motive for switching?
- In the event you want a extremely dependable, all-in-one platform with 24/7 cellphone assist that may develop with you for years, Nextiva is the clear and definitive improve.
- In the event you want a easy, low-cost call-forwarding service, Grasshopper is your choose.
- If you might want to assist bodily desk telephones on a funds, Ooma Workplace is the right alternative.
- In the event you run a gross sales crew that wants deep CRM integration, Aircall is constructed for you.
Why select Nextiva?
Upgrading from OpenPhone means committing to knowledgeable, scalable, and dependable platform. With its 99.999% uptime, 24/7 Wonderful Service, and a whole suite of instruments — from telephones to video to contact heart — Nextiva is the platform you’ll be able to develop into, not out of.
Change to Nextiva at present and save as much as 60%
Be part of now and begin calling in lower than 10 minutes. Instantaneous arrange. Enterprise-grade reliability.
OpenPhone Alternate options FAQs
Most enterprise cellphone suppliers allow you to switch, or port, your present quantity once you change companies by means of quantity porting. The method often takes just a few days, relying in your present provider. You sometimes must share your present account particulars and a current invoice with the brand new supplier. As soon as the switch is full, you’ll be able to maintain utilizing your identical quantity with none interruption to your service.
OpenPhone is designed for small groups that want a easy, mobile-first cellphone app. Nextiva affords a whole communication platform that mixes calling, video, chat, and buyer administration instruments in a single place. It additionally gives higher scalability, superior analytics, and stronger buyer assist for rising companies.
A number of robust alternate options to OpenPhone assist desk telephones, together with cellular and desktop apps. These embody Nextiva, Dialpad, RingCentral, Aircall, GoTo Join, Ooma Workplace, CloudTalk, and Vonage. Every of those suppliers helps each conventional {hardware} and softphones, supplying you with the pliability to work from the workplace or remotely. It’s particularly helpful for companies that need a mixture of conventional telephones and fashionable cloud-based instruments.
A digital cellphone system is the broader know-how that powers cloud-based calling. It allows you to make and obtain calls over the web utilizing a pc, cellular app, or desk cellphone. OpenPhone is one instance of a digital cellphone system. It focuses on simplicity and cellular use, whereas different suppliers, resembling Nextiva, provide extra superior options like video calls, analytics, and CRM integration.
